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1st Direct Login

Informed Kraków, Poland

Find top links about 1st Direct Login along with social links, FAQs, and more. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue.

Feb 27, 22 (Updated: Jul 24, 22)

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1. Firstdirect.com
Explainer Citrus Heights, CA, United States 2 years ago

first direct bank: Online banking

https://www1.firstdirect.com/

Welcome to first direct bank. We can help you with services including Online Banking, Current Accounts, Loans, Credit Cards, Savings and Mortgages.

Social Handles

Firstdirect.com Official Pages

Savings Account
Switching Bank Accounts
Our Mortgage rates
Bank Accounts
Restart your Secure Key
Regular Saver Account
Contact us
Secure Key
Online Banking

Page Status Information

Checked At HTTP Status Code Connect Time (ms) Result
2024-07-19 12:18:19 200 5 Page Active
2024-07-16 11:25:04 200 5 Page Active
2024-07-07 16:13:51 200 5 Page Active
5
1
3. Secure-mobiles.com
Guru 2 years ago

Log In To Your Account - Manage Your Mobile Phone Insurance

https://cws.secure-mobiles.com/firstdirect/login

Not registered yet? If you have a First Directory policy but you haven't set up your online services you will need to activate your account to make a claim ...

5
1
4. Downdetector.co.uk
Populist India 2 years ago

First Direct down? Current outages and problems

https://downdetector.co.uk/status/first-direct/

Real-time problems and outages for First Direct. Is internet banking down or mobile banking not working? Here you see what is going on.

2
0
5. 1stcentralinsurance.com
Guru 2 years ago

Log in to your account | 1st CENTRAL | Car insurance

https://my.1stcentralinsurance.com/

Manage your 1st CENTRAL policy online. View documents, add or edit additional drivers, change your car, address, level of cover, payment details and more...

5
0
6. Firstdirect.ie
Legendary 2 years ago

First Direct Group | Ireland Today,The World Tomorrow

https://firstdirect.ie/

First Group Group. First Direct Couriers. First Direct Logistics. First Direct Medical. First Direct Recycling & Shredding. Proudly powered by WordPress.

3
1
7. Aibni.co.uk
Populist Prague, Czechia 2 years ago

AIB (NI): Personal Banking

https://aibni.co.uk/

Just four simple steps, and all you need is your Online Banking login details and your mobile ... Withdrawal of First Trust Bank banknotes from circulation ...

4
1
8. 1stpizzadirect.co.uk
Explainer 2 years ago

Nessie Pizza Direct Inverness

https://www.1stpizzadirect.co.uk/

Please Note. Nessie Pizza Direct will be closed until further notice. We apologise for any inconvenience. . Proudly powered by WordPress.

3
1
10. Firstdirectarena.com
Critic United Kingdom 2 years ago

The website of first direct arena - providing a one stop shop for ...

https://www.firstdirectarena.com/

The website of Leeds Arena - providing a one stop shop for all your concert ticket, hospitality, parking and travel information.

6
0
Disciplined Derby 2 years ago

Buying Tickets - First Direct Arena

https://www.firstdirectarena.com/venue-information/buying-tickets/

Buying Tickets. Welcome to the tickets section which contains all you need to know about buying tickets for first direct arena. The venue ticket office will ...

1
1
11. Firstdirectmarketing.com
Critic Philippines 2 years ago

First Direct | Marketing Solutions That Fit!

https://firstdirectmarketing.com/

Data Driven Marketing Solutions That Grow Your Business!

3
0
12. Lbbd.gov.uk
Critic Pune, Maharashtra, India 2 years ago

Be First | Council Direct Login

https://online-befirst.lbbd.gov.uk/

A portal that works in conjunction with Local Authorities to provide access to online services for Local Councils.

5
1
13. Leisuremost.com
Announcer 2 years ago

Register - Online portal - LeisureMost

https://portal.leisuremost.com/register

Direct Debit Collection Day. 1st of each month. Monthly Direct Debit Payment. £27.00. 1st Direct Debit Payment Date. 1st February 2022.

2
0
14. 1stdirect.com
Explainer England, United Kingdom 2 years ago

First Direct Corp | GoldMine Software Reseller

https://www.1stdirect.com/

First Direct Corp Mission Is To Help Organizations Market, Sell and Service Better by Deploying and Supporting Award-Winning Technology.

1
1
15. 1stclasscu.co.uk
Organizer Berlin, Germany 2 years ago

1st Class Credit Union | Credit union providing financial ...

https://www.1stclasscu.co.uk/

home page for 1st class credit union, savings and loans for royal mail, ... Log in securely; Check up to date balances; Apply for loans; Withdraw their ...

1
1
16. Fnbodirect.com
Reviewer 2 years ago

FNBO Direct | Online & Mobile Banking for Checking, Savings ...

https://www.fnbodirect.com/

FNBO Direct is built on the solid foundation of First National Bank of Omaha (FNBO), with a strong banking heritage that dates back 160 years.

4
0
17. Cuaccount.com
Explainer 2 years ago

1st Class Credit Union: Member Area

https://1stclasscu.cuaccount.com/

Members Login. If this is your first time logging in to the new member area click: Activate Account Here. Member Number: Password: ...

3
0
18. 1stdirectpools.com
Organizer Bengaluru, Karnataka, India 2 years ago

1st Direct Pools | Swimming Pool Supplies & Equipment

https://www.1stdirectpools.com/

High quality swimming pool chemicals, equipment and more. We are the UK's leading pool chemical supplier and offer FREE delivery on all orders over £60.

2
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19. Reviews.io
Outspoken India 2 years ago

first direct Reviews - Read Reviews on Firstdirect.com Before ...

https://www.reviews.io/company-reviews/store/firstdirect

First direct has ruined my credit score by not deleting there hard search and calling me wilful. According to trustpilot other potential customers have had the ...

1
1
20. Choosewisely.co.uk
Guru Madison, WI 2 years ago

First Direct | Current Account - In depth info & reviews

https://www.choosewisely.co.uk/bank-accounts/library/first-direct-curr...

First Direct | Current Account - Apply now. free monthly fee, 0% AER, ... Great to be able to sign in with a fingerprint. Tim Slack. Read more reviews ...

2
0
21. Firstresponsefinance.co.uk
Guru France, Paris 1 year ago

Login - First Response Finance

https://www.firstresponsefinance.co.uk/app/login

Customers and Dealers of First Response Finance. If you have set up an online profile, login using your email address. If you have forgotten your password, ...

2
0

If you know a webpage link that work for the reported issue. Consider sharing with the community by adding in the above list. After verification of provided information, it would be get listed on this web page.

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Frequently Asked Questions

Is first direct a bank?

First Direct (styled first direct) is a telephone and internet based retail bank division of HSBC Bank plc based in the United Kingdom. First Direct has headquarters in Leeds, England, and has 1.45 million customers.

Does first direct do Online Banking?

first direct bank: Online banking.

How do I contact first direct bank?

If you have any questions about using this service to access your account, please give us a call anytime on our standard number 03 456 100 100 or via Text-phone 03 456 100 147 and we'll be happy to help. If you're abroad you can call +44 113 234 5678.

Where can I find my first direct username?

Your username is the unique name that you created when registering for Mobile or Online Banking. It can be between 5 and 76 upper and lower case letters and numbers. If you haven't yet registered for our App, simply download it and follow the on-screen instructions.

How do I find my security code for first direct App?

Get a Secure Key
  1. First, you'll need the first direct mobile banking app downloaded on your smartphone.
  2. Once you've logged on, just go to 'Security Settings' in the menu, and select 'Activate Digital Secure Key'.
  3. We'll then take you through the steps to get all set up.

How do I contact first direct by phone?

If you have any questions about using this service to access your account, please give us a call anytime on our standard number 03 456 100 100 or via Text-phone 03 456 100 147 and we'll be happy to help. If you're abroad you can call +44 113 234 5678.

How do I log into my first direct account?

If you're an existing first direct customer and want to register for Online Banking, you'll need to:
  1. first register for Phone Banking, if you haven't already, give us a call anytime on 03 456 100 100.
  2. then you can register for Online Banking.
  3. after you have registered, you're all set and ready to log on to Online Banking.
Is Post Helpful?

Recent Tweets By firstdirecthelp

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@firstdirecthelp @DavidMa38671247 Hi David, If you mean the Regular Saver Account you would need to open a 1st account to be able to apply. You don't have to switch your banking across though if you don't want. You can view and compare all our Savings Account by visiting https://t.co/g3SOk6OV0H -Jenny
2023-01-30 12:11:15
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@firstdirecthelp @el_gibo I'm sorry for any inconvenience caused Carl. Please do keep checking your emails as the code is active for upto 24 hours. If you still haven't received this and once you have received your telephone password in the post please give us a call, so we can help you activate.-Jenny
2023-01-30 11:44:42
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@firstdirecthelp @JanFer5 Hi Jan. I'm sorry to hear that. It's possible to update all of your contact details via the App as long as you have a Digital Secure Key set up on it. If you need to speak with us, there's currently no wait times, please try again on 03456 100 100, so we can help. - Christina
2023-01-30 09:09:15
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@firstdirecthelp @_TylerRoberts You're welcome. I'm sorry you've not received these previous codes. Please give the new one a couple of hours to arrive. If it doesn't, we can help over the phone, but can only do that once you've received your telephone password through the post in a few days. - Christina
2023-01-30 09:01:18
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@firstdirecthelp @_TylerRoberts Thanks for confirming. Are you able to request it again? Also, had you just opened your account before being asked if you want to set this up at the end of your application? - Christina
2023-01-30 08:49:29
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@firstdirecthelp @_TylerRoberts Hi Tyler. The activation code can take up to 2 hours to arrive. When did you first request it? - Christina
2023-01-30 07:02:40
Lamp
@firstdirecthelp @victoriajoanne3 You absolutely can. If you haven't applied for the switch when applying, this can still be set up through our Mobile App once everything is set up for you. As long as the switch takes place within 3 months of your account opening date you'll qualify for the incentive. - Pippa
2023-01-30 04:26:27
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@firstdirecthelp @victoriajoanne3 Hi Victoria, thanks for applying! 🙌 Your application has been successful if you got that far, so no need to re-apply. 🥳 If you've also created security details, you can try to use these to log on to the App. If not, you'll need to wait for a Welcome Pack in the post. - Pippa
2023-01-30 04:11:06
Lamp
@firstdirecthelp @ScottyPlaysGame Hi Scotty, if you need to put down an address it would be - first direct, 40 Wakefield road, Leeds, LS98 1FD. Branch name would be first direct. I hope this helps - Peggy
2023-01-30 02:34:20
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@firstdirecthelp @19matt7627 Hi Matt, if you still do not receive anything after those two hours. Please give us a call on 03456 100 100, and we will be happy to help over the phone. - Peggy
2023-01-30 01:22:55
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@firstdirecthelp @19matt7627 Hi Matt, have you recently opened an account with us, and you are now setting up the Mobile App? Activation codes have been known to take up to two hours, or it can end up in junk/spam in emails. - Peggy
2023-01-30 01:14:24
Lamp
@firstdirecthelp @feet_urban I'm really sorry to hear that. Our Advisors will be happy to look into this for you. To check your application, please call our Account Opening Team on 03 456 00 24 24. -Kamile
2023-01-29 11:15:14
Lamp
@firstdirecthelp @maisfee Hello, thanks for applying to bank with us and sorry to hear about your wait. It usually takes 7 working days to open a bank account with us. If it's been longer than 7 working days, and you haven't heard from us, please call our Account Opening Team on 03 456 00 24 24. -Kamile
2023-01-29 10:18:46
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@firstdirecthelp @RaviC0604 I'm sorry to hear this, please call our Digital Team on 03 456 100 234, who'll be happy to help. Thanks - Andrew
2023-01-29 07:04:10
Lamp
@firstdirecthelp @DaveSwateridge Hey Dave, sorry that you're having an issue with your card. We would need to check your account to see what's causing that. Please give us a call on 03 456 100 100 and one of our advisors would be happy to assist you and check your card. I hope that helps. -Kamile
2023-01-29 03:14:36
Lamp
@firstdirecthelp @stevenletran Hey Steve, thanks for applying! It takes 7 working days to open an account. After it's open you can request for a switch using our chat function on our Mobile App. If you don't hear from us within 7 working days, please call our Account Opening Team on 03 456 00 24 24. -Kamile
2023-01-29 02:45:34
Lamp
@firstdirecthelp @suemcdonald14 Hi Sue, thanks for getting in touch. Sure, we'd love to help. Feel free to send a DM. -Nick https://t.co/RXJOWjNlwS
2023-01-28 12:45:55
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@firstdirecthelp @StevieJ91023515 Hi Stevie, thanks for getting in touch, we can certainly help further. Please give us a call on 03456 100 100, and we can sort this for you. - James
2023-01-28 09:47:47
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@firstdirecthelp @peaseyb Good evening Ian, and thank you for thinking of us. Our Incentive is available to new customers who have not held any product with us in the past. If you have, we would still love to welcome you back, but you would not be eligible for the Incentive. - Darren.
2023-01-28 07:27:56
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@firstdirecthelp @mickpayneuk Not currently Mick but we regularly review how our digital services meet our customers needs, so I do appreciate your feedback on this. - Phil
2023-01-27 10:46:20
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@firstdirecthelp @YazDale I am sorry to hear this Yaz, we will be happy to take a look at this for you and see what we can do to help. We are always available on 03456 100 100 when you have a moment to give us a call. - Darren.
2023-01-21 01:57:20
Lamp
@firstdirecthelp @alfster77 The maximum amount allowed to be paid in to the account per month is £300. You are allowed to pay in anything between £25 and £300 per month. -Graeme
2023-01-20 11:41:04
Lamp
@firstdirecthelp @alfster77 I'm sorry to hear this, it does look like the statement is correct, after checking it over I found that it does say 'if you save £300 every month for 12 months'. -Graeme
2023-01-20 11:29:52
Lamp
@firstdirecthelp @alfster77 I'm sorry for any inconvenience caused, this sounds like a misunderstanding on their part, I can confirm the maximum per month is £300, 12-month fixed term meaning maximum £3600 for year, for any month you don't pay in max you can make up difference the following month -Graeme
2023-01-20 11:12:54
Lamp
@firstdirecthelp @alfster77 Yes you can, when you first open the account the 1st payment is taken then the following 11 months at whatever amount you decide to pay in, in this instance £300 1st payment, 11 further months at £300 totals £3600 for year, hope this make sense. -Graeme
2023-01-20 11:01:59
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@firstdirecthelp @alfster77 Good morning, Alfy. What would you like to know? -Graeme
2023-01-20 10:50:06
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@firstdirecthelp @fimmyjerrell1 If you would like me to raise this for you to our Customer Relations Team who can record it as a formal complaint please DM your full name and post code (no account details please) and I will pass the details to the team for you. (2/2) - Chris https://t.co/RXJOWjNlwS
2023-01-20 10:01:44
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@firstdirecthelp @Omer29107596 Good morning Omer. Once you can logon to Online Banking or our Mobile App send us a quick message saying "Switch to this account" and you'll automatically be taken to the switching process and our team will be able to sort this for you. - Chris
2023-01-20 09:24:46
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@firstdirecthelp @Kelly_cashel Hi Kelly, we're happy with any credit into your account no matter whether it's wages or a random birthday gift from Auntie Joan. All credits into your account go towards the required £1000. - Phil
2023-01-20 07:56:08
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@firstdirecthelp @Pinkandwild Thank you MJ! I've passed on your thanks to Mahmoud. We really appreciate you taking the time to pass on your lovely comments! I hope you have a great weekend. - Christina
2023-01-20 07:01:48
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@firstdirecthelp @margher_italy I'm really sorry for any stress or frustration that's caused Margherita, and I'd like to make sure this is escalated as a complaint for you. So that I can do that, please could you DM your full name, post code and a contact number (no security information please)? - Faye https://t.co/RXJOWjNlwS
2023-01-20 03:58:17
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@firstdirecthelp @claire1edwards Hi Claire, I'm really sorry to hear that, that's certainly not the experience we want for our customers. I'd like to make sure this is escalated and looked into. So I can do that, please could you DM your full name, postcode and a contact number (no security info please)? - Faye https://t.co/RXJOWjNlwS
2023-01-20 03:53:34
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@firstdirecthelp @PlummerAlistair Hi Meg, thanks for getting in touch. Could I check if you've already applied for an account with us and are looking for an update on this, or are you interested in applying and have some questions before doing so? - Faye
2023-01-20 02:51:05
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@firstdirecthelp @smillshome Hi Stephen. I'm sorry you've not heard anything yet. We usually get in contact within 5 working days of the application being submitted. Please double-check your email inbox including any junk/spam folders, in case our message went into there by mistake. - Christina
2023-01-19 11:49:31
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@firstdirecthelp @keef38 Hi. I'm unable to check your details on Social Media, but if you can send us a message on the App or via Online Banking a colleague will be able to check what's occurring. On the App select the Help option to chat and on our website use the Message Us option at the bottom - Paul
2023-01-19 08:50:02
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@firstdirecthelp @Chris_Mellor Hi Chris, and sorry that isn't working correctly at the moment. Thanks for letting us know, and I will raise that issue with our IT team. - Paul
2023-01-19 08:22:05
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@firstdirecthelp @ChristopherJO Hi Chris you need to have a 1st account with us to be able to open a Regular Saver account. -Rachael
2023-01-19 06:39:07
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@firstdirecthelp @medman39 Hi Nik, I aplogise that you are not satisfied with our communication, but all lending queries would be dealt with by the lending team who are open 8am to 10pm Monday to Thursday, 8am to 9pm Friday, 8am to 8pm Saturday and 9am to 8pm Sunday, their number is 03456 100 199 - Peggy
2023-01-19 06:33:57
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@firstdirecthelp @smillshome Hi Stephen. Thank you for checking this. If you can give us a call on 0800 917 24 24, we can certainly look into this further for you. - Jo
2023-01-19 01:05:15
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@firstdirecthelp @CanaryWundaboy Hi Paul, great to hear you think we're doing a great job, it certainly helps that we have the loveliest customers. Appreciate the feedback re account opening on our App and renaming accounts, I will be sure to pass this onto our Tech Team. Have a great evening. -Nola
2023-01-18 05:49:56
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@firstdirecthelp @dominicstannard Hi Dominic. This is happening as your security code is generated by your Secure Key, it isn't a code you can reset. Have you changed phones and are trying to log into the App on the new device? If so please have a look at this page: https://t.co/pL0B8RCKIj - Christina
2023-01-06 12:22:04
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@firstdirecthelp @Nessie4270 The link I provided earlier has all the detail of what we can accept, if you need further assistance you can call us on 03 456 00 24 24, lines are open 8am to 8pm Monday to Friday, 9am to 6pm Saturday and 10am to 6pm Sunday. -Graeme
2023-01-06 02:41:18
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@firstdirecthelp @Nessie4270 Good afternoon, Izzy. You can find some information of what can be used as proof via this link: https://t.co/sIgti064zI once on this link select FAQs and you'll find what can be used as ID, hope this helps. -Graeme
2023-01-06 01:42:57
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@firstdirecthelp @MarkHuttonGLA I'm really sorry that we can't offer that currently Mark. You can raise your feedback formally with our Customer Relations team via the App or website. In the App select the Help option or when logged into the website select Message Us. - Paul
2023-01-05 09:14:04
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@firstdirecthelp @MarkHuttonGLA Hi Mark. We don't currently have a feature where you can label/rename accounts, but I will pass on to our development team that you'd like to have that option. - Paul
2023-01-05 09:03:43
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@firstdirecthelp @jvaldinger I'm afraid I can't Juliet. What happened when you tried my previous advice of clicking the forgotten password option? If you do want to speak to a colleague you can call us on 03456 100 100 (+44 113 234 5678 from outside the UK). - Paul
2023-01-05 08:33:54
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@firstdirecthelp @jvaldinger Where the App is asking for your password can you click the option to say you've forgotten that? - Paul
2023-01-05 08:21:14
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@firstdirecthelp @jvaldinger Hi Juliet. What exactly happens and messages do you get when you try to log into your app? - Paul
2023-01-05 08:01:54
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@firstdirecthelp @MJH_triathlon You're very welcome. - Christina
2023-01-05 06:17:04
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@firstdirecthelp @MJH_triathlon Hi Michael. There are a couple of things you can do to stop this. Please long press on the App to bring up the menu, then select 'Generate Security Code'. Alternatively, turn the screen until you can cancel, and choose 'Go to security codes' on the log on screen. - Christina
2023-01-05 04:22:27
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@firstdirecthelp @MrRandom83 Hi and thanks for looking at banking with us. Even if you don't require an overdraft we'll still do a hard check if you apply for a 1st Account, but you are fine to switch an account that doesn't have any Direct Debits. - Paul
2023-01-05 02:20:22
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@firstdirecthelp @___Kraig___ Hi Kraig. It isn't possible to use Garmin Pay with ourselves, but you can use Apple Pay, G Pay or Samsung Pay. - Paul
2023-01-05 01:56:03
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@firstdirecthelp @TabCookie123 We do appreciate the many years you’ve banked with us. I’m sure you’ll receive a response soon, however this is likely delayed due to the bank holidays and festive period. I’m sorry I’m not able to assist via Twitter. -Amelia
2023-01-04 10:41:04
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@firstdirecthelp @TabCookie123 If you contact the Customer Relations Team on 03 450 511 378, they’ll be able to look into this for you. -Amelia
2023-01-04 10:03:19
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@firstdirecthelp @Mikeedmonds1974 Hi Mike, I’m sorry you’re unhappy with the service your son received. Please ask him to contact our Customer Relations Team on 03 450 511 378, so we can log a complaint. -Amelia
2023-01-04 09:38:54
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@firstdirecthelp @TabCookie123 Hi Tom I am sorry you have not been able to receive any help with an issue that you have. If you would like to log into your Online Banking or Mobile App you can send us a secure message, we can have a look at your query or pass it to our Customer Relations Team. -Rachael
2023-01-04 06:38:35
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@firstdirecthelp @sparticusIAmHe Good afternoon, I do hope you're well! I'm afraid I don't have any dates at the moment to quote for the release of Push Notifications. We will ensure we communicate fully with our customers when we do go live with this. Thank you for your patience - Natalie https://t.co/RXJOWjNlwS
2023-01-03 12:50:59
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@firstdirecthelp @claudia_ryman That's correct, as soon as we have processed the amendments, we will return the original documents straight back to you.- Natalie
2023-01-03 12:40:15
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@firstdirecthelp @claudia_ryman Hi Claudia, I do hope you're well! I'm afraid this isn't something that can be processed via a HSBC branch and does need to be posted directly back to us. - Natalie https://t.co/RXJOWjNlwS
2023-01-03 12:29:09
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@firstdirecthelp @lynneym Hi Lynne, I'm sorry to hear you're having problems trying to make this payment. Please can you message us securely via the Mobile App and we can assist you further. - Natalie
2023-01-03 12:02:08
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@firstdirecthelp @Pinkandwild Good morning and a very Happy New Year to you too! Thank you for taking the time to leave some great feedback. If you could please DM us with your Postcode, Surname/Initial and approx time of the call, I can ensure this is passed on to the relevant team.Thank you again.- Natalie
2023-01-03 10:38:29
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@firstdirecthelp @MissBGteaches have not previously held a first direct product. Sorry, we also can’t offer this to people who have opened an HSBC current account on or after 1 January 2019. Current Account subject to status. Offer can be withdrawn at any time. -Nick 2/2
2023-01-03 10:00:20
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@firstdirecthelp @MissBGteaches Hi Becky, thanks for getting in touch. You will receive the joining incentive within 28 days of all the criteria being met, this is : switch using the Current Account Switch Service, deposit £1,000 within 3 months of account opening. New customers to first direct only, who 1/2
2023-01-03 09:59:52
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@firstdirecthelp @Gemmaebaird We appreciate this, I'm afraid we can't confirm any information like this by e-mail but I will pass this on to the relevant team. Thanks -Stuart
2023-01-03 09:43:20
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@firstdirecthelp @Gemmaebaird No wait times are close to that, was it the above number you called after 8am? I can only apologise, I'll flag this in but if you could please call us on our main number 03 456 100 100 you should be able to get through to us. -Stuart
2023-01-03 09:09:19
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@firstdirecthelp @nazgar001 You're more than welcome, have a great evening! - Nick
2023-01-03 09:01:39
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@firstdirecthelp @Gemmaebaird I can only apologise for the wait time and for the call being cut off. I'm sorry there isn't an e-mail address for this, we would need to check if we have received the application over the telephone. -Stuart
2023-01-03 08:50:48
Lamp
@firstdirecthelp @Gemmaebaird Morning Gemma, sorry to hear you haven't heard from us. If you could please give our Account Opening Team a call on 0800 917 24 24, they will be able to look into this for you. They are available Monday-Friday 08:00-20:00, Saturday 09:00-18:00 and Sunday 10:00-18:00. -Stuart
2023-01-03 08:43:45
Lamp
@firstdirecthelp @nazgar001 Ah I see, please ensure you haven't selected midata when downloading transactions, as this can also cause this to happen. If you are looking for a normal transaction list, only select 'download' or 'print' above midata and leave midata blank. Thanks. -Nick
2023-01-03 08:42:06
Lamp
@firstdirecthelp @nazgar001 Hi Nazgar001, oh no hopefully you're almost done! The issue you mentioned normally happens when the spreadsheet cells need to be expanded, once you've widened it, it should show the data. Please try that and let me know if that works. Have a good evening. -Nick
2023-01-03 08:32:05
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@firstdirecthelp @PJKeffo Hi there, I'm afraid we would only be able to offer this product to UK Residents. Due to banking legislation, we would be unable to offer this to overseas customers. Thanks - Andrew
2023-01-02 09:21:20
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@firstdirecthelp @Noseygoat Hi there! Yes of course, just call us on 03 456 100 100 and we can help. Thanks - Andrew
2023-01-02 06:20:46
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@firstdirecthelp @ozshaz1985 Pleasure Shazza! Enjoy the rest of your night :) - Alison
2023-01-01 09:57:04
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@firstdirecthelp @konando_ and 8pm Monday to Friday, 9am to 6pm on Saturday, and 10am until 6pm on Sunday. Tomorrow though being a Bank Holiday they are open 10am to 6pm. 2/2 - Alison
2023-01-01 09:47:07
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@firstdirecthelp @konando_ Hi Konando, thank you for looking to open an account with us but equally sorry you are having difficulties. As it has been persistent over the week please give us a call on 03 456 00 24 24 to speak with the Account Opening team. The department is open between 8am 1/2 - Alison
2023-01-01 09:46:56
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@firstdirecthelp @ozshaz1985 No not necessarily, you just need to use the Current Account Switch Service and if there's no Direct Debits applicable then it doesn't matter. It would sweep over any standing orders and bill payment details if any are listed. - Alison
2023-01-01 09:26:30
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@firstdirecthelp @MaxNordquist Hi Max, is this part of the Switch Service? If so has your completion date passed? - Alison
2023-01-01 08:13:28
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@firstdirecthelp @ozshaz1985 Good evening Shazza! Chase Bank doesn't use the Current Account Switch Service unfortunately, and the Terms and Conditions to receiving the money incentive is to use the Switch service. You can still open an account with us, but no money incentive will be granted. - Alison
2023-01-01 06:40:58
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@firstdirecthelp @TheOasisCurator You're welcome, have a great evening! - Kelly
2023-01-01 05:55:59
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@firstdirecthelp @TheOasisCurator We'd love to welcome you and your wife back, Ogden! You can apply through our Mobile App, it's super quick and easy. If we do need to speak with you about your application, we'll let you know. - Kelly
2023-01-01 05:45:08
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@firstdirecthelp @Pinkandwild Hi Lady MJ thank you so much for the lovely feedback. I will certainly make sure this is passed on to Eddie, Alesha and Phil. I am sure they will be really pleased. I hope you have fantastic Christmas weekend and a good New Year.
2022-12-23 00:00:00
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@firstdirecthelp @The_Book_Lark I've just checked in with our team to see which department would help with this query. The team you need is our Switching Team and they are available Monday to Friday 8am to 8pm, Saturday 9am to 6pm, Sunday 10am to 6pm. - Chris
2022-12-23 00:00:00
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@firstdirecthelp @missmadmod Good morning Anni. I'd love to pass on your thanks to Pauline (and let her manager know how helpful she was too). If you would, please send a DM with your name and postcode and I'll be able to look up her details to send the message through. Thank you. - Chris https://t.co/RXJOWjNlwS
2022-12-23 00:00:00
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@firstdirecthelp @MarkWri73234318 Hi Mark, sorry to hear about this. I'm afraid we don't have access to any account details or information through here. If you could please give us a call on 03 456 100 100, and we'll look into this. Thanks -Stuart
2022-12-23 00:00:00
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@firstdirecthelp @SarahBeaton_ Good Afternoon, Sarah. The switch is processed after the account has been opened, it just requires a quick call to us to sort it, but we take the hassle out of the rest. You will receive your account details via the post alongside a telephone password. -Graeme
2022-12-23 00:00:00
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@firstdirecthelp @SarahBeaton_ The switch incentive can be changed at any time, however as you have already applied as long as you meet the criteria you'll get the £175. -Graeme
2022-12-23 00:00:00
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@firstdirecthelp @jamiehack_ Hey Jamie, your welcome pack and telephone password should be with you within 7 working days of your account being opened. Once your password arrives, you'll then be able to register for Digital Banking. -Erin 1/2
2022-12-23 00:00:00
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@firstdirecthelp @jamiehack_ If this time has passed, and you need access to your new account urgently then please give our Customer Service team a call on 03456 100 100, and they'll certainly help further. They're available 24/7, 365 days. -Erin 2/2
2022-12-23 00:00:00
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@firstdirecthelp @odlinz Hi Lindsey to access your online banking you will need to be able to us your Mobile App. If this is not possible then we will be able to move the App to another device. If you can borrow a phone to call us then please dial 03456 100 100 and we will be able to help. -Rachael
2022-12-23 00:00:00
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