Do you get charged for Cancelling Addison Lee?
What is your cancellation policy? If your driver has been allocated to you for less than five minutes when you cancel the booking, there will be no charge/cancellation fee. If your driver has been allocated to you for over five minutes when you cancel the booking, a cancellation fee will apply.
How do I call Addison Lee?
For more information, please contact your Account Management team or call our At Your Service customer contact centre on 020 7387 8888. Alternatively, you can Email us at [email protected].
How Long Will Addison Lee wait?
For airport journeys, a grace period of 15 minutes is offered for domestic flights and 30 minutes for international flights before waiting time is accrued. After this period, you will be liable to pay a waiting time fee from the 16th minute for domestic flights and from the 31st minute for international flights.