How do I check the status of my Aflac claim?
Log in to your account to check the status of your claim. From there, you'll be able to check claim status, upload additional supporting documents if needed, and view your explanation of benefits. You may also check claim status by chat or phone by calling us at 800.992.3522.
Is there a time limit to file a claim with Aflac?
How long do I have to file a claim? A. There is a one-year timely filing provision in your certificate. Please review the provision and call us with any questions.
How many claims can you file with Aflac per year?
You have the right to appeal a decision up to a maximum of three times per claim. All appeals must be submitted within 180 days of the original claim decision.
What does Aflac wellness cover?
Your Aflac wellness claim pays you money for staying on top of your health by getting yearly checkups and medical screenings such as physicals, dental exams and eye tests. Most Aflac accident, hospital indemnity and cancer insurance policies have a wellness benefit to pay you for staying on top of your health.
How do I claim my Aflac benefits?
File your claim with Aflac SmartClaim®:
- Access Aflac SmartClaim from MyAflac or the MyAflac Mobile app.
- Aflac SmartClaim guides you every step of the way.
- Upload required documents.
How many claims can you file with Aflac?
Please be sure to explain why you disagree with Aflac's decision, and include any additional supporting documentation. You have the right to appeal a decision up to a maximum of three times per claim. All appeals must be submitted within 180 days of the original claim decision.