How do I contact Austar?
Get in touch with our customer service team on 1300 760 086.
How do I access my Foxtel account?
Go to https://www.foxtel.com.au/login.html.
- Enter the account holder's date of birth.
- Enter your account number, or the serial or smartcard number of any of your Foxtel boxes.
- Click Verify my account.
- Enter your email address and password (these details will become your Foxtel ID login details).
- Click Submit.
Why can't I log into Foxtel?
Trouble logging in? If you're a Foxtel TV customer having trouble logging into Foxtel Go, you can reset your password or retrieve your username here. If you're a Foxtel Now customer having trouble logging into Foxtel Go, you can reset your password or retrieve your username here.
How do I change my Foxtel password?
To reset your password via email:
- Go to the My Account login page.
- Click Forgot password? ...
- Select the Email radio button.
- Enter your email address that is associated with your Foxtel ID.
- Confirm you're a real person by clicking the box and completing the CAPTCHA test.
- Click Send email.
How do I speak to an Australian at Foxtel?
Contact us for more help
- Phone: 1300 130 799. Mon - Sun: 8am - 8pm. Existing customers. ...
- Phone: 1300 657 346. Overseas calls.
- Phone: +61 3 8325 2701. Accessibilities. ...
- TTY: 133 677 then enter 131 999.
- Speak and Listen: 1300 555 727 then ask for Foxtel. Business & media enquiries. ...
- Phone: (02) 9813 6000. Advertise on Foxtel.
How can I get Foxtel for free?
Foxtel Now is available for new customers to trial for free with no obligation. Sign up to the free trial when you register online. If you find Foxtel Now isn't for you, simply cancel online through My Account before the end of the trial period and we will remove your access at the end of your trial.
How do I fix Foxtel problems?
Foxtel Now box start up issues
- Step 1: Perform a soft reset. On the underneath of the box, locate the 'reset' button. ...
- Step 2: Perform a power cycle. Unplug the power and wait for at least one minute before turning the device back on.
- Step 3: Perform a factory reset. On the underneath of the box, locate the 'reset' button.
How do I cancel Foxtel online?
To cancel Foxtel Now:
- Log in to My Account.
- Click Cancel Subscription, then Yes, Cancel when prompted.
- Select your reason for cancelling and your most used device from the drop-down lists.
- Click Cancel my membership.
How do I find my Foxtel Now account?
Go to https://www.foxtel.com.au/now/login/forgot-password.html.
...
In My Account, you can:
- view or update your personal details.
- view up to 12 months of your Foxtel Now bills.
- pay your bill.
- view or change your Foxtel Now packs.
- cancel your subscription.
- reactivate your subscription.
Is Netflix free with Foxtel Platinum?
All of our TV bundles that include Netflix will automatically include an amount for the Netflix service on your Foxtel bill. If you're on a Foxtel pack that doesn't include Netflix, you may still be able to get your Netflix subscription added to your Foxtel bill so that both charges appear in one place.