How do I access BT Whole Home Wi-Fi?
If you have Whole Home Wi-Fi 6, Premium or Mini Whole Home Wi-Fi, enter http://btwhole.home in your internet browser address field. Enter your Admin password, then click Login. (The Admin password is printed on the back of the disc connected to your hub or router, or on the wireless settings card located there)
Why is my BT Whole Home Wi-Fi not working?
Turn off the discs that are not directly connected to your hub (router) Factory reset the disc connected to your hub (router) - use a pin or paper clip to press the Factory reset button for about one second. It's found on the rear of the disc. Wait for the LED to turn purple, flashing blue then solid blue.
Do BT WIFI discs have an IP address?
However each disc has 3 MAC addresses (ethernet, 2.4ghz & 5Ghz). The only MAC address that actually appears on my router and which is assigned an IP address seems to be the 2.4Ghz one.
How do I change my BT Home password?
You can change the wi-fi password via the My BT app.
- Open the My BT app and select Home Network.
- Select Settings.
- Select Network settings.
- Select Change wi-fi password.
- Enter the current wi-fi password.
- Enter and confirm the new wi-fi password.
How do I speak to a person at BT?
If you'd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. Make sure you have your account number to hand when you get in contact (you can find this on your bill).
How do I report a fault on a BT landline?
Text PHONE to 61998 (charges may apply at your standard rate).
- We'll run tests on your connection to find out what's going on.
- If you need an engineer, we'll text you in 15 minutes to book a slot.
How do I access My BT account?
How do I log into My BT? If you already have a BT ID, you just need to log in at www.bt.com/mybt. It's the quickest and easiest way to get your BT bill.
How can I get a BT discount?
You don't need to be the BT Broadband account holder - you simply need to live in a house or flat with a BT Broadband connection. What's more everyone in the house can benefit from the discount. Simply tell us you have broadband at the top of the BT Mobile plans page and we'll show you the plans with a discount.