Can you get c2c Smartcard at Station?
You can buy tickets for your c2c Smartcard at other train company's station ticket machines, as well as via our...
How do I cancel my c2c Smartcard?
The loss, theft or failure of any c2c Smartcard must be reported to us as soon as possible by calling 0345 744 4422 or in person at any c2c ticket office. The c2c Smartcard will then be cancelled to prevent others from using it; which will take 48 hours to come into effect.
How do I load a Smartcard?
How to load top-up card:
- Scratch off the protective ink covering the 14-digit PIN at the back of the top-up card.
- Dial 1510 + 14-digit PIN, then press the Call key.
- A voice prompt will confirm if the reload is successful.
What happens if you dont tap out c2c?
Once we are aware we will send a message to all of our ticket inspectors and stations and let you travel without tapping in. If ticket inspectors aren't aware that the barrier is out of operation, you may receive a penalty fare for not tapping in, so please make sure that you tell a member of staff before travelling.