How do I recover my SunPass account?
What if I forget my SunPass® Account and/or transponder Number? To locate your account or transponder number, you can log in to your account using the Website or Mobile App, visit a Walk-In Center or contact the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).
How do I check my SunPass balance?
Call our Customer Service Center and pay by credit card or bank account at 1-888-TOLL-FLA (1-888-865-5352). Visit one of our Walk-in Centers. NEW! Check your account balance or add money to your active Prepaid Account at any of our Cash Replenishments locations throughout Florida.
What happens if SunPass doesnt work?
SunPass takes a picture of your license tag as you go through the lane. If we do not receive a signal from a transponder, and cannot match your license plate to an active account, an unpaid toll violation will be mailed to you.
How do I know my SunPass is working?
Re: How do I know if my Sunpass is working? If you've set up the account with email info, you can sign in to see up to the minute (24 hours) and they're good about sending monthly account emails to advise. If you owe, they will track you down. It may be a while, but they do catch up if you owe $$.
Can you pay SunPass toll online?
If you receive a Toll Enforcement Invoice, you can make a payment by mailing a check or money order made payable to FDOT or you can make a payment online at SunPass.com.
How do I talk to a person at SunPass?
You can also call the SunPass Customer Service Center at 1-888-TOLL-FLA (1-888-865-5352).
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Frequently Asked Questions.
| SunPass Account |
Prepaid TOLL-BY-PLATE Account |
| SunPass customers save an average of 25% on tolls in Florida. |
No discounted toll rates apply. |
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How do I recharge my SunPass?
Online. You can add funds to your Prepaid Account using a credit card or bank account by logging into your SunPass account and selecting "Add Funds" on the Overview page.
Does Florida SunPass work in other states?
SunPass PRO works on toll roads and most bridges in Florida plus Delaware, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Virginia and West Virginia.