Why am I locked out of my Medicare app?
This is because the app needs a device-specific 4 digit PIN to sign in. If you use the app on a new device, you'll need to set up a new PIN. Once you do this, your original PIN won't work on any device. You can use one or more of the Express Plus mobile apps, including the Express Plus Medicare mobile app.
How do I unlock my Medicare account?
To unlock the account, please contact your provider administrator for assistance. User is locked out three times in a row. The user ID will remain locked until the user calls to verify their identity and have their ID unlocked. Please contact your Medicare Contractor for assistance.
Can I check my Medicare details online?
You can use your Medicare online account to manage details and claims, access statements and get letters online. To do your business with us online, create a myGov account and link to Medicare. You can get help to manage your Medicare online account.
How do I reset my Medicare online password?
To change your password, select the "Manage Passwords" tab in EUA and follow the instructions listed on the page. For technical assistance with this process, please contact the CMS IT Service Desk at either 1-800-562-1963 or 410-786-2580.
How do I talk to a Centrelink operator?
Call the myGov helpdesk on 13 23 07, select Option 1. From outside Australia, call the helpdesk on +61 1300 1MYGOV (1300 169 468), select Option 1.
Is Services Australia the same as Centrelink?
Services Australia delivers social services through the government programs Centrelink, Medicare, the PBS and the Child Support Agency. Eligible Australian citizens and permanent residents can access many of these services through a myGov account.
How do I ask a question on Centrelink?
Customers can ask a question by selecting Launch the digital assistant within an online claim. While using the Express Plus Centrelink mobile app, our digital assistant can help with mobile app navigation questions. Our customers can access the assistant at the bottom of the app home screen.
How much can I earn on Centrelink?
We'll start to reduce your payment if your income is over $452 a fortnight. The Income Bank can help you keep more of your payment. You can get credits if your income is $452 or less fortnight. Then you can use the credits when you earn more than $452 in a different fortnight.