Who do Capquest collect for?
If you fall into arrears or fail to maintain your payment plan Capquest's Debt Recovery team will take steps to recover the debt. Capquest are a credit solutions provider that work on behalf of credit providers such as mortgage and loan firms, high street banks and service providers.
What is Capquest portal?
We've made it easy for you to manage your account online so that you can get yourself back on the road to financial health. Registering for our customer portal allows you to see how much is left to pay, make a single payment and set up a payment plan, as well as a number of other helpful features.
Why do Capquest keep calling me?
You've been contacted by us because we have acquired an account in your name, or we've been asked to manage your account by one of our clients who are all credit providers. Our clients include banks, mortgage and loan firms, utility companies and mobile phone companies.
Why am I getting texts from Capquest?
Our normal process is to contact you by letter, and then after several days, we will call you if you haven't contacted us. We might also SMS text you or send you an email if those details have been supplied to us by your credit provider, or by a reputable third party such as the credit reference agencies.
Who do Capquest collect debt for?
If you fall into arrears or fail to maintain your payment plan Capquest's Debt Recovery team will take steps to recover the debt. Capquest are a credit solutions provider that work on behalf of credit providers such as mortgage and loan firms, high street banks and service providers.
How do I complain about Capquest?
How can I make a complaint? At Capquest we take your feedback and any complaints we receive very seriously and have a formal complaints procedure (pdf). Call the complaints department directly on 0333 999 7217* (calls may be recorded for quality and training purposes).
What is Capquest account?
Capquest operates as a debt collections agency, managing outstanding financial commitments on behalf of our clients. Our goal is to understand the individual needs of our customers, finding the most suitable solution for the repayment of their outstanding debt(s).
Is Capquest part of Arrow Global?
Arrow Global is pleased to announce it has now completed its acquisition of Capquest. Both organisations have a shared commitment to customer engagement and compliance, and the new enlarged business has enhanced customer service capabilities.