How do I open a DiDi account?
You can apply for an online driving record from Service NSW here: https://www.service.nsw.gov.au/transaction/request-driving-record. Please allow up to 3 business days for us to review your application. Once your application is approved, we will activate your account and you can start earning!
Is DiDi available now?
DiDi is now available in 28 cities across Australia. From north, south, east and west - we've got you covered. Check here to see a full list of the cities we are currently operating.
How do I book a ride with DiDi?
Use the 'Reserve' tab to schedule a ride from 15 minutes (30 minutes if you are taking DiDi Luxe) to two days in advance. Walk to the green dot: The green dot that pops up on the map when you request a ride is a suggested nearby pickup spot that is the most convenient boarding location.
How do I contact DiDi by phone?
Live phone support now available
We are pleased to inform you that the DiDi Driver Support Hotline is back online. You may call us on 1800 413 678. 9:00am to 6:00pm, Monday to Friday for all other driver-partners.
How do I call DiDi customer service?
Live phone support now available
We are pleased to inform you that the DiDi Driver Support Hotline is back online. You may call us on 1800 413 678. 9:00am to 6:00pm, Monday to Friday for all other driver-partners.
How do I email DiDi?
If you wish to report an incident, please contact our Support Team at [email protected]. Informing us of your incident will allow us to take immediate action to ensure the DiDi platform remains safe for both riders and drivers. We will work closely in cooperation with all local authorities.
How do I register for a DiDi driver?
Here are the steps for you to sign up on our platform.
- Download the DiDi driver app from the Apple Appstore or Google Play in your operating country.
- Sign up. ...
- Create your password. ( ...
- Enter your email address to confirm your account.
- Choose your partner type with DiDi.
What services does DiDi offer?
Services. DiDi serves 550 million users across over 400 cities with products including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Car Rental and sharing, and food delivery.