How do I log into my EE router?
broadband username: format similar to PRODUCTIONHQNUN123456@fs. broadband password: you'll need the login details or the password that came with your EE router.
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You can do this from your router's admin pages which are found at an address like:
- 1.1.
- 0.1.
- 1.254.
- or by using a disk or set-up software.
How do I reset my EE router password?
How do I reset my password?
- go to the My EE create password page.
- enter your email address.
- check your inbox and follow the instructions in our email. The link is only valid for 30 minutes.
How do I change my broadband settings on EE?
How do I change my home broadband details?
- log into My EE. select Account settings from the menu, and select a tab depending on the detail you want to change.
- call 150 from an EE phone.
- or call 0800 956 6000 from any other phone.
How do I reset my EE Smart Hub?
somewhere Using the power button, turn your Hub off and on again. If the light still doesn't turn aqua, use a paper clip to press your Hub's factory reset button. If this doesn't fix it, call us on 0800 079 8586. then on and try again.
How do I get in touch with EE customer service?
Just dial 150 from your EE device or call our agents on 0800 956 6134. We're open 08:00 – 19:00 Monday – Friday, and 09:00 – 17:00 on Saturdays.
How can I check my EE account?
How can I check my balance?
- log in to My EE.
- text BALANCE to 150 for free from your EE phone.
How do I email EE customer services?
Landline and Home Broadband
- From any EE mobile phone 150. The legal stuff: Our standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends.
- From any phone 0844 873 8586.
- From any other line 0800 079 8586.
- Email explore.ee.co.uk/broadband/email-us.
Why can't I access my EE account?
we may have blocked your account for security reasons, if so call us on 150 from your EE phone or 0800 079 8586 from a non-EE phone. if you didn't click the registration email link within 30 days, you'll need to register again. if you haven't logged in for 6 months then you will need to register again.