Why can I not login to My EE account?
we may have blocked your account for security reasons, if so call us on 150 from your EE phone or 0800 079 8586 from a non-EE phone. if you didn't click the registration email link within 30 days, you'll need to register again. if you haven't logged in for 6 months then you will need to register again.
Why has My EE account been locked?
You could be locked out of My EE because you, or another account holder, tried to log in incorrectly too many times. Don't worry, our Customer Service Team can help unlock your account.
Why does EE app not work?
But the most common problem is My EE App is not opening or payments is not processing. ... Wait for some time because the app may be in maintenance mode. May be the server is down, so wait for some time. Check Your Internet Connection.
How do I reset My EE account?
How do I reset My EE usernames and passwords?
- Go to the My EE reset password page.
- Enter your email address and we'll send you an email with a link to reset your password.
- Check your email inbox and follow the instructions in our email (the link is only valid for 30 minutes)
How do I get in touch with EE customer service?
Just dial 150 from your EE device or call our agents on 0800 956 6134. We're open 08:00 – 19:00 Monday – Friday, and 09:00 – 17:00 on Saturdays.
How can I check my EE account?
How can I check my balance?
- log in to My EE.
- text BALANCE to 150 for free from your EE phone.
How do I email EE customer services?
Landline and Home Broadband
- From any EE mobile phone 150. The legal stuff: Our standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends.
- From any phone 0844 873 8586.
- From any other line 0800 079 8586.
- Email explore.ee.co.uk/broadband/email-us.
Why can't I access my EE account?
we may have blocked your account for security reasons, if so call us on 150 from your EE phone or 0800 079 8586 from a non-EE phone. if you didn't click the registration email link within 30 days, you'll need to register again. if you haven't logged in for 6 months then you will need to register again.