How do I access my FasTrak account?
Logging in to your FasTrak account on The Toll Roads app is the same as logging in at TheTollRoads.com. Open the app and tap "Log In." Use your account number, username or transponder number and your password to log in.
How do I find out how much I owe on FasTrak?
You can check your account balance any time by logging into your online FasTrak account or by calling the FasTrak Customer Service Center. You can also opt to receive monthly or quarterly FasTrak statements via email or US mail.
What's my FasTrak account number?
Contact the Customer Service Center by phone. When contacting the Customer Service Center, please provide your FasTrak account number or toll tag serial number. The serial number is located on the toll tag's barcode.
How do I change my FasTrak account?
How can I update the information on my FasTrak account?
- Log into your account online. Under Account Settings, make any necessary edits and select Update to save the changes.
- Download an Account Update Form and mail/fax it to the Customer Service Center.
- Contact the Customer Service Center by phone.
How do I speak to someone at FasTrak?
To get help over the phone, please call 877-BAY-TOLL (877-229-8655) and follow the prompts. You can also email the Customer Service Center using the online contact form on the FasTrak website.
How do I pay a Bay Bridge toll?
All Bay Area toll bridges have switched to automatic toll collection. Cash payment is no longer collected at any of the eight toll bridges. There are four ways to pay bridge tolls: FasTrak®, License Plate Account, One-Time Payment, and Invoice.
How do I update my credit card info on FasTrak?
Log into your account online. Under Account Settings, make any necessary edits and select Update to save the changes. Download an Account Update Form and mail/fax it to the Customer Service Center. Contact the Customer Service Center by phone.
How do I add money to my FasTrak?
You can add funds to your FasTrak account with cash, money order or cashier's check, either in person or by mail. Print your toll tag number or account number on the money order or cashier's check. Please do not send cash in the mail.