Can Fideliti childcare vouchers be refunded?
Childcare vouchers are non-refundable and can only be used to pay for childcare, so you should only order childcare vouchers that you are able to use.
How long can you claim childcare vouchers?
Childcare Vouchers can be used to pay for the care of children up to the age of 15 or 16 if they are disabled, including: Home based care such as childminders, nannies and au pairs. Pre-school care such as nursery schools, play schools and crèches.
How do I cancel my Fideliti childcare vouchers?
To cancel your monthly voucher amount/deduction from salary, you need to login to your Fideliti Account via our website and click on the "Cancel My Childcare Vouchers" option within the My Account section. The options regarding this will then be shown to you.
What can Fideliti vouchers be used for?
Vouchers cover children up to the age of 15 and can only be used to pay registered and approved childcarers e.g. registered childminders, nurseries, after school clubs, holiday clubs etc.
How many childcare vouchers can I claim?
Each parent can request up to a maximum of £243* per month or £55* per week of Childcare Vouchers, which amount will be exempt from tax and National Insurance contributions. .