How do I find my security code for first direct App?
Get a Secure Key
- First, you'll need the first direct mobile banking app downloaded on your smartphone.
- Once you've logged on, just go to 'Security Settings' in the menu, and select 'Activate Digital Secure Key'.
- We'll then take you through the steps to get all set up.
How do I contact first direct by phone?
If you have any questions about using this service to access your account, please give us a call anytime on our standard number 03 456 100 100 or via Text-phone 03 456 100 147 and we'll be happy to help. If you're abroad you can call +44 113 234 5678.
How do I log into my first direct account?
If you're an existing first direct customer and want to register for Online Banking, you'll need to:
- first register for Phone Banking, if you haven't already, give us a call anytime on 03 456 100 100.
- then you can register for Online Banking.
- after you have registered, you're all set and ready to log on to Online Banking.