How do I check my gem finance balance?
Once you log in to your account, you will see an overview of your linked cards/accounts. The current balance and available to spend credit will be displayed under the name of each card. Select the card you're after from the list to have more information about both figures and see any pending transactions.
How do I contact Gem Visa?
We're here to help
Call our Gem Visa team on 0800 500 505Mon to Fri 10:30am - 6:30pm.
How do I activate my Gem Visa card?
Here's how to activate.
- Activate in the Latitude App for our Latitude Service Centre instant activation with no wait times.
- Activate through an online request for those of you who like no fuss and are not in a rush.
- You can get in touch via live chat.
Can I get cash out on my Gem Visa?
You CAN withdraw money on your GEM Visa, but it's not interest-free. As the GEM Visa is a credit card, you can withdraw money on it (known as a "cash advance), although fees do apply: Cash advance fee: New Zealand ATM withdrawal: $1.00.