Can I use Monese without app?
You can now access your Monese account on web browsers too
We're happy to announce that you can now log in to your Monese account from your desktop with the new Monese for web! We've had lots of requests for a web version of Monese, so we're incredibly excited to finally be able to share its first version with you.
How do I recover my Monese account?
Email us at [email protected] and we'll get back to you as soon as we can — just make sure you're sending from the same email address you used to open your Monese account.
What is Monese ID?
We work to protect you from identity fraud when you join Monese. So that we know it's really you, we ask for a government-issued ID featuring your photo, plus a short video of yourself.
Why is Monese closing accounts?
If we close an account, it's usually because of one of the following: We haven't been able to understand the activity on the account; or our systems have detected something we suspect to be a risk for you, other customers or us; or law enforcement has specifically instructed us to do so.
How can I contact Monese?
Email us at [email protected] and we'll get back to you as soon as we can — just make sure you're sending from the same email address you used to open your Monese account.
Is Monese only for UK?
Monese is a British company that offers current accounts and money transfer services as an alternative to traditional banks. The mobile-only service provides accounts in Pounds sterling, Euros and Romanian leu, and is available in 31 countries across the European Economic Area.
How do I contact Monese UK?
Just forward the email to [email protected] to check with us. We may also need to give you a call. If we do, it'll usually be from our UK number (+44 1706 304 001) but it could also be from any one of our local numbers.
Is Monese a good bank?
Monese customer reviews
Monese has a Trustpilot rating of Excellent with 3.9 out of 5.0 stars from over 24,000 reviews. 67% of reviewers rate it as 'Excellent' citing excellent customer service and claiming it is easy to transfer money between accounts. 18% of reviewers rate Monese as 'Bad'.