How do I contact John Hancock 401k?
If you are a participant in a retirement plan, a representative in our Participant Service Center can help:
- Call 1-800-395-1113 if you have a numerical contact number or are calling about a 401(k) plan with under 200 employees.
- Call 1-800-294-3575 if you work for a company with more than 200 employees.
Can I withdraw money from my John Hancock 401k?
You can withdraw your contributions from a Roth prior to age 59 ½ without a penalty or tax, but earnings would usually still be subject to tax and 10% penalty. As an example, if you have $12,000 in your Roth and you contributed $10,000 and earned $2,000, you can take out your $10,000 with no penalties or taxes.
How do I find my John Hancock contract number?
If you're a participant in a 401k and need help, a representative in our Participant Service Center can assist you.
- If you have a contract number or are calling about a 401(k) plan with under 200 employees: 800-395-1113.
- If you work for a company with more than 200 employees: 800-294-3575.
How do I get into my John Hancock account?
For your security your account has been locked. Click UNLOCK and follow the steps to unlock your account. Please contact a John Hancock client services representative for assistance 8am to 7pm EST Monday-Thursday, 8am to 6pm EST Friday at 800-225-5291.