How do I know my load shedding zone?
The easiest way to determine your zone/block is to make a diligent note of the exact times you are being load-shed and then consulting the relevant municipality load shedding schedule to see what block/zones are being load shed at the same time as you. This way you can determine what area you are.
How do I report a fault to electricity in Johannesburg?
Try NEVER to call the Joburg Call Centre because it's a long wait and not as effective as the following:
- From a normal PC / laptop, log onto www.citypower.co.za (bottom left of page is "Fault Logging")
- From a mobile phone, log onto www.citypower.mobi.
How do I lodge a complaint with City Power?
How to log your complaints
- Electricity: @citypowerjhb or citypower.mobi or visit www.citypower.co.za and click “Fault Reporting”
- Smart meters: [email protected] or 011 490 7484.
- Meter readings [email protected].
How do I check my Eskom load reduction schedule?
If your municipality is an Eskom customer, you can look your schedule up on the Eskom website by typing in your area's name. For load shedding schedules affecting the City of Johannesburg, you can visit www.citypower.co.za, or call 086 056 2874, or follow them on Twitter @CityPowerJhb.