How do I contact John Hancock 401k?
If you are a participant in a retirement plan, a representative in our Participant Service Center can help:
- Call 1-800-395-1113 if you have a numerical contact number or are calling about a 401(k) plan with under 200 employees.
- Call 1-800-294-3575 if you work for a company with more than 200 employees.
How do I get into my John Hancock account?
For your security your account has been locked. Click UNLOCK and follow the steps to unlock your account. Please contact a John Hancock client services representative for assistance 8am to 7pm EST Monday-Thursday, 8am to 6pm EST Friday at 800-225-5291.
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