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John Lewis Login Problems

Legendary San Diego, CA

Find top links about John Lewis Login Problems along with social links, FAQs, and more. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue.

Mar 15, 22 (Updated: Sep 16, 22)

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1. Johnlewisfinance.com
Organizer 2 years ago

Help logging in - John Lewis Finance

https://www.johnlewisfinance.com/partnership-card/help-logging-in.html

If you're reading this page, it's likely you're having some problems using your ... password or 6-digit login PIN, simply follow the steps below.

Social Handles

Johnlewisfinance.com Official Pages

Home Insurance
Investments
Personal Loan
Online account and app
Foreign Currency
Insurance
Contact Us
Log in
Partnership Card

Page Status Information

Checked At HTTP Status Code Connect Time (ms) Result
2024-05-17 06:15:23 404 255 Temporarily Down
2024-05-12 05:08:07 404 330 Temporarily Down
2024-05-05 23:04:46 404 322 Temporarily Down
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2. Downdetector.co.uk
Informed Tel Aviv, Israel 2 years ago

John Lewis down? Current problems and outages

https://downdetector.co.uk/status/john-lewis/

Real-time problems and outages for John Lewis. ... I have a problem with John Lewis ... Most reported problems. 57%. Website. 29%. Check-out. 14%. Login ...

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3. Johnlewis.com
Critic Poznan, Poland 2 years ago

Your johnlewis.com account

https://www.johnlewis.com/customer-services/orders/your-john-lewis-acc...

Simply enter the email address you registered with in our 'forgotten password' form, going through the 'sign in or register' link at the top of the page.

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4. Downtoday.co.uk
Announcer Brooklyn, NY 2 years ago

John Lewis & Partners Website Down and Login Issues

https://www.downtoday.co.uk/john-lewis-partners-website-login-issues/

John Lewis & Partners Problems. John Lewis & Partners is one of the most common stores within the UK and with thousands of customers a day, you can imagine ...

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5. Updownradar.co.uk
Informed Indianapolis, IN, USA 2 years ago

Is Johnlewis.com up or down today? - UpdownRadar

https://updownradar.co.uk/status/johnlewis.com

Real-time problems and outages for Johnlewis.com. Website down? Can't log in? Here you'll see out what is going on.

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6. Isitdownrightnow.com
Refiner Colombo, Western Province, Sri Lanka 2 years ago

Is John Lewis down? Check all johnlewis.com outages

https://www.isitdownrightnow.com/johnlewis.com.html

John Lewis down? Check whether Johnlewis.com server is down right now or having outage problems for everyone or just for you.

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7. Johnlewisbroadband.com
Refiner 2 years ago

Support > Email > Troubleshooting - John Lewis Broadband

https://www.johnlewisbroadband.com/support/email/email-troubleshooting...

A lot of the email problems Customer support deal with are fixed by checking and correcting settings in your email program. The most common mistakes are made ...

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Scholar 2 years ago

How to clear your web browser's cache - John Lewis Broadband

https://www.johnlewisbroadband.com/support/broadband/web-browsing/clea...

John Lewis Broadband - Straightforward broadband and phone from John Lewis. ... Having problems with your broadband connection?

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8. Johnlewispartnership.co.uk
Guru 2 years ago

Ping ID account help for Partners and contractors - John Lewis ...

https://www.johnlewispartnership.co.uk/accounthelp

Ping ID is the Partnership's login tool for apps like the intranet, Google and Workday. We're using it more and more across the business to cut down on the ...

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10. Product-reviews.net
Curious 2 years ago

John Lewis & Partners Website Down and Login Issues

https://www.product-reviews.net/down/john-lewis-partners-website-login...

Is John Lewis & Partners having problems on Sunday January 30, 2022? So therefore, if you're finding yourself having some trouble when trying to gain access ...

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12. Servicestatus.net
Populist 1 year ago

Service Status

https://johnlewisbroadband.servicestatus.net/johnlewis/status

John Lewis Broadband is provided by Plusnet plc. Registered office The Balance, 2 Pinfold Street, Sheffield. S1 2GU. Company registration number 3279013. VAT No ...

1
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13. Smartmoneypeople.com
Guru Toronto, ON, Canada 1 year ago

John Lewis Partnership Card Reviews - Smart Money People

https://smartmoneypeople.com/john-lewis-reviews/product/partnership-cr...

Click here to read 196 customer reviews of John Lewis Partnership Card, ... I'm about to look for another card as it is a nightmare to log in online.

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14. Waitrose.com
Announcer Bovenkarspel, Nederland 1 year ago

Waitrose Webmail

https://webmail.waitrose.com/

Waitrose webmail has moved to John Lewis webmail. To access your email, please click the login button below. You may also want to add ...

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15. Ft.com
Outspoken 01000001 01010101 01010011 1 year ago

Inside the John Lewis nightmare | Financial Times

https://www.ft.com/content/929eb6c9-d636-4c38-90d2-e9a9f01c1ab3

The problem was that John Lewis kept investing in new department stores. “It used to be that every city needed a cathedral; now it's a John ...

1
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16. Theguardian.com
Organizer Idukki, Kerala, India 1 year ago

You wouldn't credit the excuses from my John Lewis card

https://www.theguardian.com/money/2019/dec/26/john-lewis-credit-card-f...

I acquired a John Lewis credit card in June. ... If you need help email Anna Tims at [email protected] or write to Your Problems, ...

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17. 1password.community
Disciplined 1 year ago

Problem setting up a login to John Lewis UK web site

https://1password.community/discussion/17714/problem-setting-up-a-logi...

I have had the same problem with other sites but this is a good example. Manual sequence is: Login to www.johnlewis.com; Select link at top ...

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18. Moneysavingexpert.com
Organizer Ukraine 1 year ago

Partnership Card (John Lewis) IT problems - cards not working?

https://forums.moneysavingexpert.com/discussion/6183177/partnership-ca...

Working again now, but earlier on this morning it was impossible to use the cards online, or to use the app or log in to the website.

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19. Plus.net
Explainer Chennai, India 1 year ago

John Lewis Broadband, run by PlusNet, also down - Page 32

https://community.plus.net/t5/Email/John-Lewis-Broadband-run-by-PlusNe...

I retained my PlusNet email when I moved to John Lewis Broadband, ... it sure isn't because of email login problems, that's almost certainly ...

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20. Independent.co.uk
Critic 1 year ago

John Lewis down: Retail site not working as users met with ...

https://www.independent.co.uk/life-style/gadgets-and-tech/john-lewis-s...

John Lewis's website has gone down amid the rush to find PlayStation 5s. The company was said to be adding new stock at 8am UK time, ...

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21. Bbc.co.uk
Curious 1 year ago

John Lewis - BBC News

https://www.bbc.co.uk/news/topics/crr7mlg0gwqt/john-lewis

John Lewis says raising wages for HGV drivers means the department store chain doesn't have a shortage problem.

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22. Which.co.uk
Populist Chennai, India 1 year ago

What does the future hold for John Lewis? – Which? News

https://www.which.co.uk/news/2021/07/how-is-shopping-with-john-lewis-g...

Find out how John Lewis is innovating to survive, from furniture rental to property development - as well as keeping its retail business ...

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23. Applatest.com
Curious St. Louis, MO, United States 1 year ago

is John Lewis & Partners not working / having issues for you?

https://www.applatest.com/apps/ios-shopping/486502369/problems

The John Lewis & Partners server may be down and that is causing the login/account issue. · Your wifi / mobile data connection not working properly. · You may be ...

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24. Ispreview.co.uk
Organizer 1 year ago

Major Email Outage Hits Plusnet's UK Broadband ISP ...

https://www.ispreview.co.uk/index.php/2021/11/major-email-outage-hits-...

“Customers should now be able to log in their Plusnet email, however they ... (e.g. John Lewis Broadband and Waitrose) also being affected.

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If you know a webpage link that work for the reported issue. Consider sharing with the community by adding in the above list. After verification of provided information, it would be get listed on this web page.

Add New Link

Frequently Asked Questions

How do I activate my John Lewis partner card?

You can activate your card by logging into your online account and visiting the 'Manage my account' section. If you need any help logging in, see our step-by-step guide. Alternatively, you can activate your card by calling our 24/7 automated phone line on 0345 300 3832. Please have your card to hand.

How do I access my John Lewis account?

Simply enter the email address you registered with in our 'forgotten password' form, going through the 'sign in or register' link at the top of the page. We'll send you an email containing instructions on how to reset your password.

How do I unlock my John Lewis card?

You'll need to contact us on 0345 300 3833 to request your card is unblocked and a PIN reminder is sent to you. Lines are open from 8am to 8pm, 7 days a week. Alternatively, you can visit any John Lewis, Waitrose or HSBC ATM to change or unblock your PIN.

How do I register my John Lewis discount card online?

For adding your discount for johnlewis.com:
  1. Sign into your account using your browser (not in the Johnlewis.com app) ...
  2. Select My Account.
  3. Select My Details.
  4. Click on the bar that says My Details.
  5. You should see a pop up box that says ADD PARTNER DISCOUNT.

Is my John Lewis card the same as my Waitrose?

At the moment, the two brands ‒ which are both part of the John Lewis Partnership ‒ operate separate loyalty schemes called My John Lewis and MyWaitrose. They are pretty popular schemes too, with around seven million MyWaitrose cardholders and 2.6 million My John Lewis cardholders.

Where can I use John Lewis Partnership card?

Except where stated, you can only use your my John Lewis card in John Lewis & Partners shops (including Peter Jones and the ground and first floor of Waitrose Food & Home Canary Wharf), and for purchases made via johnlewis.com.

Can you use partners card online?

Use your Partners Card discount to shop online at selected retailers! Partners Card holders have access to a one-time use unique code for each online retailer upon registering their Partner Card.

Does John Lewis Partnership card have an app?

Download the Partnership Card app
The app is available to download for iOS or AndroidTM, so you can get started right away. When setting up the app, be sure to add the same mobile number linked to your Partnership Card account.
Is Post Helpful?

Recent Tweets By johnlewishelp

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@johnlewishelp @June10Plaza Good morning, I'm sorry if you're still waiting for a response, and would like to assure you, your concerns have been escalated to our team at NewDay. I'm confident an advisor will be in touch with you as quickly as they can. ^Nicki
2023-01-31 09:28:49
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@johnlewishelp @Revolgnl Hi, guarantees can vary depending on the manufacturer, but if you'd like to DM with your order details, name, number and billing address - we can arrange to have this investigated further by our Tech Support team. ^Trish https://t.co/BKgf4zwGSR
2023-01-31 09:13:12
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@johnlewishelp @goezavin If you send a 'new' email then this 'unmonitored' message will be received. Please 'reply' directly to our email so this is received via your existing Case awaiting follow up. If issue persists, please DM your Case ref, name and address so we can review this further. Thanks ^Paul https://t.co/BKgf4zwGSR
2023-01-30 07:48:51
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@johnlewishelp @NadineRadcliffe Hi Nadine, thanks for getting in touch. I'm sorry to hear about the issue you are having with your insurance. If you could send us a DM with further details we can see if there is any way we can help with this. ^Jonah https://t.co/BKgf4zwGSR
2023-01-30 07:07:21
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@johnlewishelp @oldjsr Hi there, thanks for getting in touch. I've taken a look, and we're expecting to get this turntable back in stock around the beginning of February. You can sign up for email alerts on the products page on our website if you haven't already. Hope this helps. ^Jonah
2023-01-30 07:04:08
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@johnlewishelp @LorettadeSouza Hi Loretta, We are more than happy to check stock in stores for you. I'm sorry to hear that on this occasion that was not the case. Can you please DM us with more information, so we can feed this back. ^ Holly S https://t.co/BKgf4zwGSR
2023-01-30 06:54:43
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@johnlewishelp @_elainewilliams Hi Elaine, thanks for getting in touch. I'm sorry to hear about your issues with the partnership card. I’d like to make sure our dedicated team is made aware of this. Please send us a DM with your name, address, DOB & email, and I’ll be happy to assist. ^Jonah https://t.co/BKgf4zwGSR
2023-01-30 06:37:33
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@johnlewishelp @mstarr232 Hi there, in social media, we're part of an escalated complaints team, and we'd be more than happy to help if your sister would like to contact us on here instead. ^Amy
2023-01-30 06:37:15
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@johnlewishelp @JaneMeale I completely understand your frustration, Jane. Please be assured, the team are aware of your complaint and will be in contact as soon as they possibly can. ^Amy
2023-01-30 06:26:20
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@johnlewishelp @velse Hi Steve, we've retired our price-matching policy see details here: https://t.co/6FaSEuoqVG. ^Tricia
2023-01-30 06:13:08
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@johnlewishelp @anna_streeter Hi Anna, sorry you haven't received your delivery. Please share the name of the order, address, and contact number by DM to allow us to help. Thanks ^Tricia https://t.co/BKgf4zwGSR
2023-01-30 05:32:56
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@johnlewishelp @JaneMeale I'm sorry to hear you're still no further forward with this, Jane. I've updated your case details for the relevant team to make contact with you. ^Amy
2023-01-30 05:25:31
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@johnlewishelp @Capellarec I'm sorry our partners weren't able to help you. We don't have an online list of beauty brands in our store, but I'll be happy to list these for you, if you can DM us. You can also book a beauty consultation online here: https://t.co/VeI6iD8a2h ^Kayleigh https://t.co/BKgf4zwGSR
2023-01-30 05:17:56
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@johnlewishelp @kaz_lawlor Hi Karen, if you give our Technical Support team a call on 0330 123 0106, they'll be happy to assist you further. ^Amy
2023-01-30 05:14:24
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@johnlewishelp @June10Plaza I've looked back at our previous correspondence with you and can see my colleague, Tom has shared your details with our Finance team already. I will ensure you are contacted as quickly as possible. ^Nicki
2023-01-30 04:59:23
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@johnlewishelp @ImClareHarrison Hi there. Thank you for your message. I am sorry to hear that your voucher code has not been applied to an order. Please send me a DM below so I can send you the T&C's ^Tom https://t.co/BKgf4zwGSR
2023-01-30 04:48:55
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@johnlewishelp @emgilly_ Hey Emily, please click this link which will allow you to DM us. ^Kayleigh https://t.co/BKgf4zwGSR
2023-01-30 04:40:54
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@johnlewishelp @June10Plaza AS this is a regulated service, we don't have access to any accounts, I'm afraid. We will, however be happy to ask our team at NewDay to contact you if you could kindly share more details with us. ^Nicki https://t.co/BKgf4zwGSR
2023-01-30 04:37:18
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@johnlewishelp @hpetsj Hi Stephanie, at this stage I'm unable to confirm. We are working to obtain further stock, but have no details from the supplier as to when this may be available. ^Alan
2023-01-30 04:17:12
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@johnlewishelp @auntsarentgents Hello! Yes, we accept contactless payment in our shops. You can use any credit or debit card with the contactless symbol for payments of £100 or less. You can order something via the app on Click and Collect which will arrive the next working day. Hope this helps. ^Jordan
2023-01-30 03:58:56
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@johnlewishelp @DrMHush1 Hi there, thanks for getting in touch. I'm sorry to hear about the issues you've had with your order. Please accept my apologies for your poor experience. I'd be happy to look into this for you if you could please DM us with the order number, billing address, and postcode. ^Jonah
2023-01-22 11:35:21
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@johnlewishelp @SeanNW2 Hey Seany, I'm so sorry you feel this way. If you need any help with anything, please let me know. I'll be happy to help. ^Kayleigh
2023-01-22 10:49:10
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@johnlewishelp @helsbarlow76 Hey Helen, I'm sorry to see this. I can completely understand your disappointment, not being refunded the correct amount. If you can kindly DM me with your order number, first line of your billing address and postcode, I'll be happy to check this for you. ^Kayleigh https://t.co/BKgf4zwGSR
2023-01-22 05:28:32
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@johnlewishelp @sarfielding Very sorry to hear this has happened, Sarah. Although unexpected issues can cause a delivery to fail, we appreciate it's very frustrating when the communication is so poor. If you still require assistance with this, please DM your name, address and order number. Thank you. ^Al https://t.co/BKgf4zwGSR
2023-01-22 04:58:11
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@johnlewishelp @eye_jacker Oh no, I really am so sorry to hear about your items missing parts. Please accept my apologies. If you could send me a DM with some further details I'll ensure this is passed on to the appropriate team. ^Jonah https://t.co/BKgf4zwGSR
2023-01-22 04:36:39
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@johnlewishelp @pgupta2305 Hi Pardeep, if you require further assistance, please DM us with details of your complaint, order number, first line of billing address and postcode, and we'll have this escalated to the relevant team. ^Amy https://t.co/BKgf4zwGSR
2023-01-22 03:39:35
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@johnlewishelp @mobsy69 Oh no Omar, I'm very sorry to hear about your experience in store. Please accept my apologies. I'd like to provide feedback if you could please let me know which store this was at? ^Jonah
2023-01-22 03:19:22
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@johnlewishelp @DeeFrodo Hi David, thanks for getting in touch and letting us know about the service you received from Taylor. I''ll ensure your lovely comments are passed on to the store. ^Jonah
2023-01-22 02:47:31
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@johnlewishelp @normski45 I'm sorry to hear this. If there's something you'd like to discuss further with us, please send us a DM with your name, address, DOB & email address, so we can have this escalated. ^Amy https://t.co/BKgf4zwGSR
2023-01-22 02:39:05
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@johnlewishelp @bagpusslard Hi Jason, I will be feeding back on what has happened regarding your communications with our customer service team. ^Dave
2023-01-22 02:32:03
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@johnlewishelp @drmelchannon Sorry Dr Mel, it will not allow me to send you a DM if you could message us initially using the link below we can get back to you. ^Andrew https://t.co/BKgf4zwGSR
2023-01-22 02:29:50
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@johnlewishelp @drmelchannon Hi Dr Mel, this is too cute. Of course, we'd love your daughter to be able to post this to us. I've sent you details in a DM. We look forward to receiving the latter from Lyna. ^Andrew
2023-01-22 02:27:03
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@johnlewishelp @dr1141 Hi there, I'm sorry that you are having issues with the plumbing of your product. If you can DM me with the order number, full name, and billing address, I can look into what is being done about this for you. ^Dave
2023-01-22 02:17:49
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@johnlewishelp @bagpusslard Hi Jason, I'm sorry that you didn't get the answers that you were looking for regarding a sage oracle demo. Do you still require me to find this information for you? ^Dave
2023-01-22 02:13:18
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@johnlewishelp @mrsplawrence Hi Priscilla - I'm sorry to hear about the trouble you're facing with your new card. To have this escalated, can you please DM us with your full name, address, DOB and email address? Thanks. ^Amy https://t.co/BKgf4zwGSR
2023-01-22 01:47:31
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@johnlewishelp @LauraElvin7 Hi Laura, thanks for getting in touch. The best thing to do on this occasion would be to contact our technical support team on 0330 123 0106 and they will be able to assist you further. ^Jonah
2023-01-22 01:44:03
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@johnlewishelp @umiliano17 Hi Yvonne, I'm sorry to hear you're having trouble with NewDay. In order to support you with this & have it escalated, please send a DM with your name, address, DOB & email address. Thanks. ^Amy
2023-01-22 01:43:57
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@johnlewishelp @keri_jones150 Hi Keri, I've replied to your DM. ^Amy
2023-01-22 01:41:48
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@johnlewishelp @Suzanne36833894 I'm really sorry about this, Suzanne. Can you please use the link below to confirm further details. Such as, your order number, name, and address on the order. Thanks ^Andrew https://t.co/BKgf4zwGSR
2023-01-22 01:34:30
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@johnlewishelp @HateToryScum Hi there, I'm so sorry to see our drivers had blocked the footpath. Please be assured, I've sent your feedback to the duty manager in the warehouse, so this can be addressed internally. Thanks for bringing to our attention. ^Amy
2023-01-22 01:26:27
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@johnlewishelp @purrplepumpkinn Hi there, thanks for letting us know about this. I'd like to apologise for any issues you've encountered & I'm keen to look into this further. Could you use the link below to DM us to confirm your order number, name, & address as shown on the order, thanks. ^Andrew https://t.co/BKgf4zwGSR
2023-01-20 12:54:43
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@johnlewishelp @sallyokelly HI Sally, if you please DM with your order name, number and billing address we'll look into this for you. Thanks. ^Trish https://t.co/BKgf4zwGSR
2023-01-20 12:40:19
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@johnlewishelp @wefoundwelove Hello, I'm sorry to hear this. So I can look into this further, do you mind dropping me a DM with more information including your full name, billing address, postcode, email, best contact number and any policy numbers? Let me know. ^Jordan
2023-01-20 12:08:23
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@johnlewishelp @dave2humphreys Hi there! If we can help with anything at all, just use the PM link below, and we can then see how best to help. ^Angela https://t.co/BKgf4zwGSR
2023-01-20 11:20:16
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@johnlewishelp @KatieThornley2 Hello, Katie. I'm terribly sorry to learn of the poor experience you'd had with the delivery of your dishwasher. Especially as this was intended for the festive period. Please send a DM with your order number, full name & address details. I'd be keen to help. ^Nicola https://t.co/BKgf4zwGSR
2023-01-20 11:16:00
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@johnlewishelp @nquinn928 Hi Nicola, If you call our gift card team on 0330 123 4024 they will be able to assist you further. ^Jamie
2023-01-20 11:07:40
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@johnlewishelp @SootFM101 Oh that's great news Chaz, thanks for letting us know. Hope the bunk beds are a huge success. ^Annette 😊
2023-01-20 10:45:20
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@johnlewishelp @dmdrabble Hi David, thanks for getting in touch. If you call the John Lewis Finance, Customer Service Team on 0330 123 3396, they will be best placed to check this for you and offer some help with this. Thanks. ^Angela
2023-01-20 10:16:31
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@johnlewishelp @MattDSteel Hi Matt, I'm really sorry to see the issue with your plate. For security Could you please send me your full name and address with postcode and order number and I will look into this for you? ^Jamie https://t.co/BKgf4zwGSR
2023-01-20 10:10:17
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@johnlewishelp @nick_porter Hi Nick, sorry you've had an issue with some lights you ordered from us. If you still need some help with this, please DM with your order number, full billing name & address so we can check out how best to help. ^Karen https://t.co/BKgf4zwGSR
2023-01-20 10:10:07
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@johnlewishelp @KatieCamozzi Hi Katie, I'm sorry your parcel was delivered to the incorrect place and I apologise for the inconvenience caused. I'd be happy to look into this further. Can you please DM your order number, billing name & address? ^Saff https://t.co/BKgf4zwGSR
2023-01-20 09:50:43
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@johnlewishelp @Jeannie1957 Hi Jean, I'm really sorry for the issues you've had with the delivery of your order. I'd be happy to follow up on this for you. Could you send a DM with your order number, full name & billing address? Thanks. ^Saff https://t.co/BKgf4zwGSR
2023-01-20 09:42:53
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@johnlewishelp @searingidolatry HI Melony, Sorry for the delay. I can tell you the music track on the Winter Sale ad is , “Wake up! Feat. Kaleta (Extended Version)” written by Benjamin Woods, Leon Ligan-Majekodunmi, and Tino Schmidt, performed by Purple Disco Machine ^Lynda
2023-01-20 09:37:59
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@johnlewishelp @CazWatson6 Thank you Caz. I just need you to confirm the billing name, address & postcode as shown on your order and I will raise your concerns with our Technical Suppport Customer Relations Team. Thanks. ^Annette
2023-01-20 09:26:46
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@johnlewishelp @chrisddavies Hi Chris, I'm so sorry about the issues you've had with your dishwasher. In order for us to look into this further for you, could you please send us a DM with your order number, full name, first line of address and postcode? ^Holly M https://t.co/BKgf4zwGSR
2023-01-20 08:57:11
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@johnlewishelp @rosiekn92 Goodness, really sorry to see this Rosie. Please DM us with your order number, along with your full billing name & address on the order too. Once we have this we'll take a look & see how best to help. Thanks. ^Karen https://t.co/BKgf4zwGSR
2023-01-20 08:51:03
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@johnlewishelp @CazWatson6 Hello Caz, I'm sorry to hear you had these issues with your laptop and difficulties getting it resolved. Please DM full details, your order no, repair ref, billing address & postcode & we'll raise your concerns with our Technical Support Customer Relations team. Thanks. ^Annette https://t.co/BKgf4zwGSR
2023-01-20 08:29:36
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@johnlewishelp @prideoflucinda Hi Lucinda, thanks for reaching out. I'm sorry this has happened after one wash. Given the nature of this issue, you'd need to take the runner into one of our branches so the Partner in-store can inspect it and advise on a resolution. ^Saff
2023-01-20 02:24:54
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@johnlewishelp @angelajnewton Hi Angela, I'm really sorry you were disappointed with your recent visit to our Leeds café. If you'd like to DM confirming the date of your visit, and which of the cafés you were in, I'll be happy to look into this and share feedback with the team there. ^Trish https://t.co/BKgf4zwGSR
2023-01-20 01:53:29
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@johnlewishelp @RSVNTBMW Hi Nick, thank you, I've replied to your DM. ^Annette
2023-01-20 01:42:17
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@johnlewishelp @Abbeyleighsmith Hi Abbey. Gosh this does not sound right at all. Please can you DM your order number, billing name, address and postcode below so we can look into this for you. ^Tom https://t.co/BKgf4zwGSR
2023-01-19 12:03:51
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@johnlewishelp @MaryForestGate Hi Mary, thanks for taking the time to let us know. I've since passed your comments on to our store management team as feedback to look into this further. I hope you had a lovely trip regardless. ^Jordan
2023-01-19 11:20:19
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@johnlewishelp @simsek_gunes Hi Sunny, we use several couriers depending on different factors for the delivery of your order. If you have any concerns with a specific delivery, please dm us details, your order no, billing name, address & postcode and we'll be happy to help. Thank you. ^Annette https://t.co/BKgf4zwGSR
2023-01-19 08:46:35
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@johnlewishelp @HelenOskinner Hi Helen. I'm sorry you've experienced delays receiving your order. Please let me know if you've still not received and I'll be happy to look into this for you. Please DM your order number confirming full name and address for security purposes. Thanks ^Paul https://t.co/BKgf4zwGSR
2023-01-19 08:38:47
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@johnlewishelp @BR96____x Hi there. I’m really sorry to learn of the service failures you've experienced at JL Stratford. If you DM further details, including your full name and postcode I'll ensure this is fed back to relevant management teams. Thanks ^Paul https://t.co/BKgf4zwGSR
2023-01-19 08:23:01
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@johnlewishelp @Gwennydoodah Oh my apologies, I should have stated the one exception to this is when the item is being shipped to you from one of our suppliers. This means it's sent with their delivery note, so the option to add a gift message is not available. Sorry for any confusion. ^Trish
2023-01-19 06:58:41
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@johnlewishelp @Weeninja74 Hello, just to let you know, I've replied to your DM. ^Nicola
2023-01-19 05:26:01
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@johnlewishelp @MarianTilford Hi Marian, I'm sorry for the issues you've experienced with the delivery of your new washing machine. Can you please DM your order number, billing name & address? Once received, we'll be able to look into this further. ^Saff https://t.co/BKgf4zwGSR
2023-01-19 05:25:14
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@johnlewishelp @TPBarn Hi Jeremy, I'm so sorry to read of the issues you are having with the delivery of your washer dryer. Can you please send us a DM along with your name, address and order number so we can have a look into this for you? ^Demi https://t.co/BKgf4zwGSR
2023-01-19 05:18:47
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@johnlewishelp @sheneverwrites Hi, can you please ensure you're using the most up to date version of our app. We've no record of any similar feedback but happy to share your comments with our Systems team. ^Alan
2023-01-19 04:45:13
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@johnlewishelp @IanJFincher Hi Ian, sorry for any inconvenience being caused here, I do hope you receive a call soon to organise a repair date. Should you not receive contact, please do DM us your order number, billing name&address and we can have this followed up for you. ^Alan https://t.co/BKgf4zwGSR
2023-01-19 04:39:59
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@johnlewishelp @joeyjojo1974 Hi Jo, Sorry you've not been able to get the help you need. Can you kindly DM your order number, address, email & phone number? I'll arrange my colleague in our Technical Support team to get in touch to help. ^David
2023-01-19 03:54:50
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@johnlewishelp @JanetintheUK Hi there you can give the Partnership Card team a call on 0330 175 9829 as this is the best number to reach the team for assistance with your account. Thanks. ^Karen
2023-01-19 03:41:05
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@johnlewishelp @sheneverwrites Hi, we're not aware of any issues with our website or app, though appreciate this will be frustrating for you. May be worth trying to access via another platform or device. ^Alan
2023-01-19 03:21:10
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@johnlewishelp @Gwennydoodah Hi, once you've selected your item and chosen the delivery method, at the bottom of the page - you'll see 'Is this a gift' - if you tick yes to this it allows you to add a gift message and the price is removed from the delivery note. Hope this helps. ^Trish https://t.co/ki6NQK5UoV
2023-01-19 03:13:42
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@johnlewishelp @AwakenMySparkle Hi, Items purchased between 27th September and 24 December 2022 can be returned up until 28th January 2023, if it's unwanted or unsuitable. Items must be returned in original condition with proof of purchase. ^David
2023-01-19 03:01:14
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@johnlewishelp @JanetintheUK Hi Janet, what is this in relation to, so I can get you the correct contact number? Thanks. ^Amy
2023-01-19 01:45:44
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@johnlewishelp @SharonT1975999 Hi Sharon, I've replied to your DM. ^Trish
2023-01-19 01:32:02
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@johnlewishelp @SootFM101 Oh no, so sorry about this Chaz. So we can follow up with the Delivery team, please DM us with your order number, full billing name & address too, we'll see how best to help sort this out. ^Karen https://t.co/BKgf4zwGSR
2023-01-19 01:27:16
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@johnlewishelp @Superph73 Hi Peter, I'm sorry to read that you have not received a response as of yet. Can you please send us a DM along with your name, address and case reference number so I can have a look into this for you? ^Demi https://t.co/BKgf4zwGSR
2023-01-18 12:39:05
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@johnlewishelp @brocklesp Hi Paul, thanks for getting in touch and sharing your experience with us. It's disappointing to hear there's been issues with the delivery of the bed, please accept my apologies for this. So I can help, please share order number & address via the link below. ^Gina https://t.co/BKgf4zwGSR
2023-01-18 12:28:18
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@johnlewishelp @farley_x Your details need to be updated via your Online Account. Please sign in with password, select 'My Details', then 'Change personal details'. Your recent order can't be amended though. Please DM your order number, full name/address and we can add a note to this order. Thanks ^Paul https://t.co/BKgf4zwGSR
2023-01-18 11:47:52
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@johnlewishelp @Samantha_J83 Hi Samantha, if you've filled in the returns slip and enclosed it with your parcel, please don't worry, our National Returns Centre will process this when they receive your item back. You can still log into your online account however and note your return request there. ^Angela
2023-01-18 11:36:03
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@johnlewishelp @UltraPhoenix00 Hi Claire, thanks for your message. If you can use the PM link below to share some further details, together with your full name, the order number, billing address with postcode and the email address used to place your order, we can then see how best to help. Thanks. ^Angela https://t.co/BKgf4zwGSR
2023-01-18 11:25:26
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@johnlewishelp @AlbertRSalter I will be delighted to pass this on to the store for you, Albert 😊 Thanks for taking the time to get in touch, have a great day! ^Angela
2023-01-18 11:03:23
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@johnlewishelp @ElizCro Hi, Elizabeth. The details would be shared with our specialised Financial Services team at JL, who would then make NewDay aware of the issue to follow up. We manage escalations, and liaise with the relevant areas with the provider to ensure support is provided to you. ^Nicola https://t.co/BKgf4zwGSR
2023-01-18 08:50:30
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@johnlewishelp @holliebaby17 Hi Hollie. Thank you for your message. If you can tell me a little more about what has happened we would like to help. Please DM below your order number, billing name, address and postcode below if in relation to an order. ^Tom https://t.co/BKgf4zwGSR
2023-01-18 06:09:18
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@johnlewishelp @Bern0987612345 Hi Lynne. We can look into this for your but we would require a gift receipt if the person who gave this to you requested one. If not we would need you to speak with the person who gifted this to see if they have a receipt or order number. DM below for further assistance ^Tom https://t.co/BKgf4zwGSR
2023-01-18 04:30:04
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@johnlewishelp @Saz_94 Hi, Unfortunately that price only applies to that display model. If the retail price of an item drops within 30 days of your purchase we will refund the difference. ^Jamie
2023-01-18 04:29:09
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@johnlewishelp @SusanaPP2 Hi Susana, thanks again for your feedback, we will share your feedback though it would be impossible to list every product that we accept. Testers are usually provided as samples, any of the Partners in the shop will help you if you visit. ^Alan
2023-01-18 03:49:10
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@johnlewishelp @EmilyMill2 Hi Emily, I'm sorry to see your having issues trying to apply for our NewDay Card. You can speak to a member of NewDay Application Support on 0330 1654868 who can assist you. ^ Holly S
2023-01-18 03:24:28
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@johnlewishelp @carlosradioguy Hi Carlos, sorry to read this. Is your wife to now call in later when she is free to arrange payment? ^Alan
2023-01-18 02:34:04
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@johnlewishelp @Laura0ra Hi Laura, I'm sorry about that. Can you DM me with your full name, address and postcode, along with your order number please, and I'll be able to assist ^Lynda https://t.co/BKgf4zwGSR
2023-01-18 02:26:50
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@johnlewishelp @SusanaPP2 Hi Susana, thanks for your feedback on this. We'll share it with the relevant team for consideration in any future changes that are made. ^Alan
2023-01-18 01:48:39
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@johnlewishelp @carlosradioguy Hi Carlos, apologies for any inconvenience caused when attempting to make payment for your new mattress. Did you eventually get this sorted? ^Alan
2023-01-18 01:12:33
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@johnlewishelp @dave_merritt Hey Dave, I'm sorry there wasn't enough packaging to protect the product. Can you let me know if the product arrived okay? ^Kayleigh
2023-01-17 07:20:40
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@johnlewishelp @SukiMackinder3 I'm unable to respond to your DM due to Twitter rules. However, I have contacted our Returns & Refunds Team who will be happy to look into this for you. Please be aware, they have an 8 working day lead time. ^Kayleigh
2023-01-17 07:17:32
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@johnlewishelp @Bumble_Bumble_ Hi there, I'm sorry about the delay with your delivery. Can you DM me your order number, full name, and billing address to check whether this is being investigated for you, please? ^Dave
2023-01-17 07:01:53
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@johnlewishelp @JaneMeale Hi Jane, I do apologise. Can you send us a DM along with your name, address and provide any case reference number you may have? ^Demi https://t.co/BKgf4zwGSR
2023-01-17 06:55:49
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@johnlewishelp @SukiMackinder3 Hey Suzanne, I'm sorry your return hasn't reached us yet. If you kindly DM me with your order number, first line of your billing address and postcode, we'll look into this for you. ^Kayleigh https://t.co/BKgf4zwGSR
2023-01-17 06:46:21
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