How do I activate my Lucky Mobile account?
If you'd like to reactivate your Lucky Mobile service, you'll need a new SIM Card and a new phone number will be assigned to you. Customers paying with Automatic Top-Up should update the credit card information if the card expires to ensure continued service.
How can I link my Lucky Mobile account?
Open the Lucky Mobile My Account app. Select the Services tab at the bottom of your screen. Scroll down to “Add-Ons” and click 'Manage'.
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How to manage your Add-ons with My Account:
- Head to MyAccount and log in.
- Follow the on-screen instructions to change, add, and/or remove Add-Ons.
- Review your selection and click Submit.
How can I check my data usage on Lucky Mobile?
Monitor your usage
With the Lucky Mobile My Account app: Launch the Lucky Mobile My Account app on your phone. Click Usage at the bottom of the main screen.
How do I suspend my Lucky Mobile account?
Since you've got a Pre Paid account, all you need to do is stop topping up and your account will be deactivated after 120 days.
Is Lucky Mobile available in Canada?
Canada-Wide Data Only Plan – 500 MB - $15
Set up Automatic Top-Up and get 250 MB of bonus data every month. Data Add-ons & International Calling Add-ons are not available on this plan. If you want to use more 3G data, you will need to purchase a Service Pass. Learn more at luckymobile.ca/servicepasses.
How can I talk to Lucky Mobile customer service?
Calling Customer Support
- If you have a Lucky Mobile phone, simply dial *58259 (*LUCKY)
- Or you can call them at 1-833-885-8259 (or 1 833-88-LUCKY)
Can I use Lucky Mobile in USA?
Can I use my Lucky Mobile phone while roaming in other countries? Calls can be made from within Canada, wherever coverage is available, to anywhere in the world. However, you cannot make calls from within the U.S. or from elsewhere outside of Canada, as Lucky Mobile Canada does not provide roaming services.