When someone is escalating or has already escalated we should?
Use Diversion or Distraction- When a person is escalating, it may be helpful in the short term to draw the person's attention away from the problem. Sometimes this can be done by changing the subject, or helping the person look at the problem in a new way. Be careful not to ignore the problem.
What is a mant system?
The Mandt System® is a relationally based program that uses a continuous learning and development approach to prevent, de-escalate, and if necessary, intervene in behavioral interactions that could become aggressive. The context of all behavior is relational.
What does Mandt stand for?
Preventing, De-escalating