How do I login to eir?
If you are availing of our eir Fibre service: Open your browser, type 192.168. 1.254 into your address bar and press enter. The username required is admin.
How do I log into my Eircom email account?
You will need to log in via the eir webmail portal at www.eir.ie/email to sign up and for normal service to resume. If you do not remember your password you may have to change it to gain access.
How do I check my balance on my eir bill?
There are several ways to check your balance:
- By Text: Dial *#100# on your phone.
- By phone: Freephone 1742, and then follow the instructions. If you're on a top-up offer and want to know how many days are left, text 'offer' to 50104. ...
- You can also view your credit balance in my eir.
How do I speak to someone at eir?
For more on this please contact eir. Contact us on 1901 Mon-Fri (8am - 6pm) or visit www.eir.ie to speak to our Webchat team Mon-Fri 7am to 10pm and Sat & Sun 9am to 6pm.
How do I contact eir customer service?
Contact us on 1901 Mon-Fri (8am - 6pm) or visit www.eir.ie to speak to our Webchat team Mon-Fri 7am to 10pm and Sat & Sun 9am to 6pm.
How do you get through to eir?
Log your complaint / issue online
If you would like to log a complaint please use one of our online forms. For all other queries please contact our dedicated complaint team on 1800 200 481. (Monday to Friday 9:00am to 5:30pm).
How do I cancel my phone contract with eir?
To cancel your eir service you will need to give us 30 days notice. Please call us on 1800 601 701. If you cancel your phone line, Monitored Alarms (e.g. PhoneWatch) and panic buttons may not work. You should check this with your current phone provider before cancelling.
How do I check my eir account?
my eir is available for all eir and eir mobile customers with an 8-digit account number. eir Businness customers with up to 50 lines can also avail of my eir.
How do I view my eir bill online?
The easiest way to view your bill is through my eir. You can access your my eir account either on the website or through the my eir app. You can download the app from the App Store or the Google Play store.
Can I change my eir bundle online?
You can change your plan by texting the opt-in code of the new plan. Click here to see the opt-in codes. Alternatively you can contact our Chat team who will be happy to help. Former Meteor customers can also change plan by logging into my eir.
How do I opt out of eir deal?
The easiest way to cancel an add-on is to text the opt out code for your add-on to 50104.