How do I check my Ikano balance?
Please call our automated phone line on 0371 781 3078 to check your balance. You'll need your 16 digit loan account number to use this service. Please call our automated phone line on 0371 781 3076 to check your balance.
What is my Ikano account number?
Your account number is the long number on your card - or you can find this on your statement. We are not a 'faster payments' institution, so please allow up to 5 working days for the payment to clear on your account.
Why is Ikano on my credit report?
If your account has been passed to Ikano Bank, it's probably because you owe money. Usually, your debt would have been owed to a different creditor (which is why you may not recognise their name). They are debt collection agency for other companies and chases customers for payment.
How do I pay my New Look bill online?
You can use your New Look card in any New Look store, simply present your card as payment. To use your New Look card online, select 'New Look Store Card' as the payment option at secure checkout, and complete the details as required.