How do I make a complaint to West Midlands?
Simply text us on 83010 - start your message with 'bus', leave a space and then give us details of the problem (include time, date, location and bus service number). The information provided will be used to help target problems more effectively.
How do I contact National Express?
Open Return Information
To confirm and book your return journey, at no extra cost, visit www.nationalexpress.com/myticket or call us on 03717 81 81 81. Lines open 7 days a week, 9am - 5pm (calls to this number are charged at local rate).
How do I activate my swift card?
Register your Swift card
If you bought your Swift card from a Payzone store or a travel centre, you'll need to create an online account. Register your Swift card on the registration page. You'll need your Swift card number and postcode to do this. You can also register more than one card on your account.
How do I pay a West Midlands bus fine?
You have the option to pay your penalty fare on the spot.
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Alternatively you can choose to:
- pay online: www.ircas.co.uk.
- send payment by post: IRCAS, PO Box 212, Peterfield, GU32 9BQ.
- pay over the phone: 0870 067 9983.