How do I contact the front gate?
Call (888) 263.9850 – 24 hours a day, seven days a week – to speak with a Customer Service professional.
How do I change my address on my front gate ticket?
1) Log-in to your Festival Purchase Account. 2) Then, select Your Account located in the top right corner of the screen. 3) Next, select Order History, and find the Order you would like to update, and select View Order Detail. 4) At the bottom of the Order Details Page, select Edit next to Shipping Address.
How will I receive my rolling loud tickets?
If you have not received your tickets 5 days prior to the festival, please contact our Customer Service department at [email protected] . On the day your tickets ship out, you will receive email notification with your tracking number and specific delivery date.
How long does Front Gate Tickets take to respond?
Front Gate Tickets currently anticipates that it will take as little as 30 days from the date you requested your refund to be processed.