What mail carrier is OnTrac?
How do I contact OnTrac?
Call our Customer Care department at 800.334. 5000 or simply click Open a Free Account.
Is OnTrac delivered by USPS?
Western regional parcel carrier OnTrac today launched a delivery service in conjunction with the U.S. Postal Service (USPS) that offers large-volume retailers a fourth major business-to-consumer option in a region covering 70 million consumers.
Can I see where my OnTrac package is?
Please contact OnTrac's customer service department at 800.334. 5000 or the merchant/shipper to obtain your tracking number. Once you've obtained your tracking number, simply enter it into our package tracker and select 'track my package' to start receiving updates on your parcel.
Does OnTrac deliver to mailbox or door?
OnTrac does not deliver to P.O. Boxes, with the exception of DirectPost Service, where the USPS handles the last-mile delivery. No service shall be rendered by OnTrac in the transportation of any shipment that is prohibited by law or regulation of any federal, state, provincial, or local government.
Does Amazon use OnTrac?
We ship some exceptionally large or heavy items by a specialty carrier such as CEVA, Pilot, or XPO. We use Parcel Pool for standard deliveries to Alaska and Hawaii, and OnTrac for same-day deliveries to Seattle.
How does OnTrac delivery work?
OnTrac offers a C.O.D. (Collect on Delivery) Service as a convenience to our customers. We will deliver packages up to a value of $10,000 and collect payment for the shipper.