Why can't I log into Optus webmail?
If you've forgotten your username or password and can't log in, you'll need to get in touch with us to organise a password reset. You'll need to log in using the temporary password and create a new password following the instructions in the next step to change your password.
Why can't I log into My Optus account?
If you can't log in to My Account: Click here if you're forgotten your log in or password.
...
| Error Message |
How to fix it |
| Invalid username or password |
Reset your password |
| Your login email hasn't been confirmed yet |
Reset your password |
| Your temporary password has expired |
Reset your password |
5 more rows
How do I reset My Optus webmail password?
- Open the My Optus app.
- Click the menu in the top left corner.
- Click Forgot your details.
- Choose Forgot password or Forgot email depending on which details you need to recover. If you've forgotten both, start by recovering your email.
- Follow the prompts to reset your password or recover your email.
How do I access my OptusNet email?
Accessing your OptusNet email online. To check your OptusNet emails away from home, all you need is a computer with an internet connection. Click this button to login and begin. For help using OptusNet email through your internet browser, see the userguide, it's available here.
How do I cancel My Optus account?
Here's a look at how easy it is to cancel your Optus postpaid plan:
- Start the cancellation process by visiting the Optus website here.
- Tap Moving & Disconnecting and select how you want to contact Optus.
- The easiest ways to contact Optus are either through their 24/7 chat or your My Optus self service app.
How do I check My Optus plan?
Click Plan
- Log in to My Account.
- Select the service you want to view your contract details for.
- Select the Plan Details tab.
- View your plan name, CIS and contract end date.
How can I speak to someone at Optus?
Ask us how on 1800 555 937.
How do I pay out My Optus contract?
You will need to pay out the amount remaining on your device in full. This is calculated by multiplying your monthly device payment by the number of months left on your plan. You can also find out the cost of paying out your device in My Optus app by following the instructions here.