How do I check my connect card balance?
The ConnectCard balance or pass product is displayed on the farebox screen each time a rider taps their card, or at any ConnectCard Machine and at Port Authority's Downtown Service Center. Riders may also confirm their transaction history by contacting Customer Service at 412-442-2000.
How do I use my Connect Card in Pittsburgh?
Simply tap your ConnectCard to the orange pad on top of the fare box. A green light and a single beep indicate that the card has been accepted.
How do I put money on my Connect Card?
Go to Manage Cards and select the Connect Card you want to set up to Autoload Cash Value. Select the option to Autoload Cash Value. Select the Threshold Value and Autoload Amount, as well as your preferred Payment Option, and click Save.
Do connect cards expire?
Show How Long Is the Card Valid? RTC Discount cards are valid for a maximum of five years. You must renew your card at each expiration even if your disability is permanent. You used a card from another transit agency as proof of eligibility.
How do I activate my Connect Card?
Call Port Authority Customer Service at 412-442-2000 (TTY 412-231-7007) to register your ConnectCard. This will enable you to protect your balance or pass in the event your card is lost or stolen. Learn more.
What to do if you lose your Connect Card?
If your card is lost or stolen, call Port Authority Customer Service immediately. We will deactivate your old card, and authorize a new ConnectCard with your balance/pass.