How do I check my pure card balance?
You can check your balance at any time by logging into your account online, using the mobile app or calling customer services where you can get a balance update via our automated phone service.
How do I activate my BT pure card?
How do I activate my BT Reward card?
- To activate the card, visit www.purecard.com >
- Enter your activation code and nine digit card ID - you'll find this on the bottom of the card.
- Once you've activated the card we'll send out your PIN.
Can I top up my pure card?
We have lots of different card products, some can be topped up and others can't. If when you log in to your account you can see a Top Up option on the screen then you have a reloadable card, and you'll be able to top it up using a debit card registered to the same name and address that we hold for you.
How do I check the balance on my rewards card?
Start by looking at the back of your gift card. Typically, you'll find a toll-free number you can call to discover your balance. Or you can check your balance by visiting the card issuer's site and entering your card's 16-digit number and security code.
Can Purecard be used online?
Sometimes the email can end up in your junk mail, so check there as well. If you still can't find the email, please visit www.purecard.com (opens new tab or window) to request that it's re-emailed to you. Your Reward Card can't be used until it's been activated online.
Where can I spend my BT reward card?
'Unlike reward vouchers, the BT Reward Card is a chip and PIN MasterCard pre-loaded with money that you use just like a debit card. That means you can spend it anywhere MasterCard is accepted either online or, if you're a traditionalist, in highstreet shops both in the UK and abroad.