How do I log into Genesys?
Log in to Genesys Cloud using single sign-on (SSO)
- The first time you log in to Genesys Cloud to use SSO, click More Login Options on the login page.
- Enter your organization name, and then click Next.
- Select your organization's region, then click the identity provider icon listed under Log in with your/another account.
What is Genesys Cloud account?
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. Genesys Cloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.
How does pure cloud work?
PureCloud unifies all communication channels, interactions and work items through omnichannel routing, enabling you to design, monitor and tune the entire customer journey while delivering a consistent omnichannel customer experience.
What is the purpose of Genesys?
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. Genesys Cloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.
What is PureCloud Genesys?
Genesys Cloud (formerly PureCloud) is one, easy to use platform that helps you connect with customers, manage relationships, see trends, and deliver real-time information to agents and employees, so they can be more responsive and effective.