How do I contact Q Mastercard?
Please feel free to contact us if you have any questions or concerns. You can reach us on 0800 119 100 in NZ or 0064 9 580 7399 if you are overseas.
How do I pay with Qmastercard?
Our preferred payment method is Direct Debit. You can download a direct debit form from our website. You can also make payments through internet banking. The best way to do this is to set us up as a payee.
How do I pay my Q Card online?
You can transfer payments directly through your bank's internet banking to make a bill payment or schedule an automatic payment. By choosing Q Mastercard as payee you will be prompted to enter your Particulars and Reference we need to process your payment.
How do I activate my Q Card?
Activate by calling us 24/7 0800 119 100 in NZ (or +64 9 580 7399 from overseas).
When you login:
- You'll need to change your password.
- You'll be asked to enter your CVC (3 digit number on the back of your card) to activate your card.
- And you'll be able to set a 4 digit PIN for your card.