How much does it cost to join Secret Escapes?
For access to our members-only rates, all you have to do is sign up to Secret Escapes with your email address and nothing else. It doesn't cost a penny, and never will. In return, we'll give you access to curated hotels and holidays, often with added perks to make your stay extra special.
Is the secret escape app free?
Find your dream getaway with our app
Whether you know exactly where you want to go, or want some inspiration, there are hundreds of ideas to choose from, curated just for you. Download our free iOS & Android apps and you'll never miss your favourite deals.
Are Secret Escapes offering refunds?
With these trips, the Secret Escape team will contact you. You will be offered a cash refund or credit note to cover the complete value of your trip. Credit notes can be used on any offer on the site and any part of the credit note that has not been used will then be refunded to you as cash on the expiry date.
How do I contact Secret Escapes?
Contact us on +44 (0) 203 608 0135, Monday to Sunday from 9am to 8pm. Please note that on 1 January 2022, our hours of support will be 10am to 4pm. If you have already submitted an enquiry and have a case number, please do not submit another enquiry, respond to the email directly with the case number.