How do I add money to my Securus account?
To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591.
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Terms and Conditions ×
| Funding Method |
Payment Address |
Payment Processing Fee* |
| Web |
www.securustech.net |
Up to $3.00 Visa or MasterCard |
| IVR |
1-800-844-6591 |
Up to $3.00 Visa or MasterCard |
| CSR |
1-800-844-6591 |
Up to $5.95 Visa or MasterCard |
3 more rows
How do I set up a video on Securus?
Start by making sure you have downloaded the Securus app. Then, create a Securus Online account and follow the step-by-step instructions in order to begin scheduling your At-Home video session. You can also visit from home using a computer (desktop or laptop), high speed internet access and a webcam.
How do you call with Securus?
Standard call rates, taxes, and fees apply.
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Inbound Connect
- Go to your AdvanceConnect account on the Securus app on your smartphone and select 'Inbound Connect'
- Add your loved one as a contact.
- When you start a connection, your loved one will receive a real time notification on their personal tablet.
- Get Connected!
How do you pay for Securus video Visitation?
Securus Video Connect monthly subscription will now allow a payment option plan that allows Securus Video Connect users to subscribe to unlimited video sessions for a monthly subscription fee. The subscription will automatically renew and charge the users credit card on file.
How do I put money on the phone for securus?
Securus Debit is an incarcerated individual-owned prepaid calling account used by incarcerated individuals to pay for their own telephone calls.
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ADVANCECONNECT TERMS, CONDITIONS AND FEES.
| Funding Method |
Payment Address |
Funding Fee* |
| Kiosk |
Select facilities |
$3.00 cash; $3.00 credit/debit card |
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How do I fund my securus account?
You can fund a Securus Debit account without having your own calling account. The maximum funding amount is $50.00 per transaction. You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone.
How do I start a securus video session?
Start by making sure you have downloaded the Securus app. Then, create a Securus Online account and follow the step-by-step instructions in order to begin scheduling your At-Home video session. You can also visit from home using a computer (desktop or laptop), high speed internet access and a webcam.
How do I talk to a live person at Securus Technologies?
If you are unsure of your Account number please sign in or call us at 1-800-844-6591.