How do I log into Shell broadband?
First, head to our online account log in page. Enter your email address (this will be the email address registered on your account) and your password. If this is the first time you're logging into your online account, you'll have received an email when you registered.
How do I access my Shell?
How to access the shell. On a Mac or Linux machine, you can access a shell through a program called “Terminal”, which is already available on your computer. The Terminal is a window into which we will type commands. If you're using Windows, you'll need to download a separate program to access the shell.
Is there an app for Shell broadband?
Our new app
Our free-to-use app is available for both iPhone and Android users.
Does Shell broadband use BT?
No big surprises with the advertised speeds for Shell Energy broadband; like most providers it uses the Openreach (BT line) network so performance is similar to competing ISPs.
How do I speak to someone at Shell Energy?
Summary of Shell Energy contact numbers
- Phone: 0330 094 5800.
- Typetext: 18002 0330 0945 800.
How can I email Shell Energy?
Shell Energy customer service team Phone 0330 094 5800 TextPhone 18001 0330 094 5800 Address Shell Energy, PO Box 6363, Coventry CV3 9LR Email [email protected] Opening hours are Monday to Friday 8am to 6:30pm, Saturday 9am to 4pm.
What is the current energy price cap?
On 3rd February 2022, Ofgem's latest price cap was announced. An increase in wholesale energy costs as global demand recovers means the new cap has risen sharply by £693. The new cap is set at £1,971 per year.
How the cap has changed over time.
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||Cheapest in market tariff
Feb 3, 2022
Does Shell Energy charge exit fees?
If you or we end this Contract before 10 February 2022 we may charge an early exit fee of £50 per fuel. Billing You will receive a bill every three months or more frequently if we notify you otherwise.
How do you leave the Shell Energy?
To leave our supply, you'll need to make an application to switch to your new chosen supplier in the same way you did when you switched to us. Your new supplier will handle the switch and inform us of your final meter readings so that we can close your account correctly.
Is it better to fix energy prices for longer?
If wholesale energy prices are high, fixed-rate energy deals could cost more. But you may consider this a premium worth paying in return for the guarantee they offer that the unit energy cost won't change. As a general rule though, you will pay less by opting to fix the cost of your energy.
How do I get my money back from Shell Energy?
After telling us that you've moved, we'll close your account and send you a final bill within 14 calendar days. Any credit on your account will be refunded to you within 10 working days of your final bill being produced.
Can you still contact green energy?
You can contact our dedicated team directly, on 01920 486156 between 8am to 6pm Monday to Friday. Alternatively, you can email us at [email protected]