What is a ShoreTel workgroup?
ShoreTel has an embedded call center like feature aptly named “WorkGroups” that is an ideal solution for this environment. You can organize a group, route calls to group members and even queue the call until a group member becomes available.
What are WorkGroups in Mitel?
Workgroups offers some built-in live reporting and a more advanced set of historical reports to work with. For many supervisors this can be helpful in identifying where improvements can be made for your clients phone experience.