How do I check the balance on my SmarTrip card?
To check your card balance, you can:
- Login to your account.
- Tap your plastic SmarTrip to a Fare Vending Machine at any Metrorail station.
- Look at the fare gate while using your SmarTrip at any Metrorail station.
How do I get money back from my SmarTrip card?
If you lose your SmarTrip card, call 1-888-SMARTRIP (1-888-762-7874). A pro-rated refund will be applied to your card.
How do I activate my SmarTrip card?
You can register your card at https://smartrip.wmata.com/Registration/Register.aspx or by calling the SmarTrip Customer Service Center at 1-888-SMARTRIP (762-7874).
How do I use a SmarTrip card on my phone?
The digital cards are placed in the G Pay Wallet and then be used like any other SmarTrip card by tapping the phone near the fare gate target. You need to wake the screen, but don't need to unlock the phone to tap to pay.