How do I contact Thalys?
Contact
- For a purchase or request for information about our timetables and fares, our agents are available per phone +49 18 07 07 07 07 (0,30 €/min) from Monday to Friday from 7 a.m. to 10 p.m. and on weekends from 9 a.m. to 5 p.m.
- You can contact us via Social Media on Twitter and Messenger.
How do I connect to Thalys WiFi?
How can you connect to the Wi-Fi network on board our trains? Nothing simpler: just log in to the ThalysNet portal. Go to www.thalysnet.com and click on the “Connect to Wi-Fi” button. No need to log in nor create a user account, you have direct access to the Internet in one click.
How do I reserve seats on Thalys?
For Thalys you can book your seat up to 3 months in advance.
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You can reserve your seat on the Thalys in the following ways:
- Through the Reservation Service.
- Through the Rail Planner App.
- Through the website of the Dutch Railways (NS)
- Through the website of the Belgian Railways (SNCB)