How do I access my Hive account?
If you bought Hive products online at hivehome.com your login details will be sent to you by email within hours of purchasing Hive. You'll need these to log into hivehome.com or the Hive app and to use Hive.
Why can't I log into my Hive account?
If you aren't able to login in one browser, try another. If it works, this means that your original browser is preventing the login to Membee. This can be affected by browser extensions or browser-specific settings. You will need to consult with your IT support to help you diagnose and fix the issue.
How do I log into Hive Hub?
Log in to the Hive app, select Hub or log in at hivehome.com and enter the hub ID when prompted. This is the ABC-123 formatted number on the underside of the hub. That's it! You can now pair your other Hive devices by tapping Install devices in the app or online dashboard.
Why can't I log into Hive app?
Check that your Hive hub is connected to the mains power socket and switched on. 4. Check any Signal Boosters (formerly known as SmartPlugs) you have are switched on and in the recommended location. ... For Hive Active Plugs check that the electrical device you have plugged into your Hive Active Plug is switched on.
Is there a monthly charge for Hive?
Hive Live is a monthly subscription service that gives you the following benefits: Ongoing warranty on all of your Hive products. 10% discount when you buy any Hive products. Free delivery on all orders.
How do I set the Hive thermostat?
Information
- Wake up your thermostat by pushing the dial and then press the Menu button.
- Turn the dial to select Heat and push the dial to confirm.
- Select Schedule and push the dial.
- To set up a new heating schedule scroll to Start Over and push the dialStep 5 Follow the on screen instructions to create your new schedule.
Why is my Hive thermostat not connecting?
Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank. Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.
Why does my hive heating keep going offline?
If your Hive Thermostat is showing as offline in your Hive app, it means it has lost connection to the Hive Receiver. Press the tab on the base of the thermostat to remove it from the wall. (or pull away from the back plate if you have the thermostat with the touch screen icons).