How do I add money to my Ventra Card online?
You can reload transit value online at ventrachicago.com, by phone at 1-877-NOW-VENTRA, via the Ventra Mobile App, at all CTA rail station vending machines and at more than 1,000 retailers and currency exchanges across Chicago.
How do I get my $5 back from Ventra?
The $5 Ventra Card purchase fee is refunded as stored transit value when you register within 90 days of purchase. Your account balance is protected if your Card is lost or stolen. If you don't register your Card, you will lose unused balances on your account once your Card expires or if you lose your Card.
How do I activate my Ventra?
- 1 Call 1.866.674.9215 from the phone number registered to your Ventra Account.
- 2 Enter your Ventra Card number*
- 3 Start using your Card for transit. *If you are calling from a number not registered to your Ventra Account, enter your access code to complete activation. Don't have your access code?
How do I get a refund on Ventra?
Customers who purchased a Monthly Pass via the Ventra mobile app will receive a refund to their original method of payment. Email [email protected] and provide your username, email associated with your Ventra account and/or the order number.