What is Verint WFO?
Workforce Optimization (WFO) is a unified suite of cloud solutions for capturing interactions and managing the performance of employees across the enterprise. WFO can help you improve customer experience, scheduling, and operational efficiency by providing appropriate staffing levels and empowering employees.
What is Verint WFM?
Verint Workforce Management (WFM) Professional for contact centers incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources.