How do I speak to a live person at Direct Express?
Call One of These Direct Express Numbers to Speak To a Live Person. To contact Direct Express customer service, call the Direct Express phone number on the back of your card (1-888-741-1115). For TTY, call 1-866-569-0447. The International Collect Direct Express phone number is 1-765-778-6290.
How can I check my Direct Express card online?
You can obtain balance information at no cost by calling the Direct Express® card toll-free Customer Service Department number on the back of your card, 24 hours a day, 7 days a week, at 1 (888) 741-1115 (toll-free). You can view your account information at www.USDirectExpress.com or on the Direct Express® Mobile App.
How do I update my Direct Express card?
Conversation. If you move or change your address, call Direct Express® Customer Service at (888) 741-1115 (toll-free). You will also need to contact the federal paying agency about your new address.
How do I reset my Direct Express account?
Forgot Password?
- Step 1 : Enter Your User ID.
- Step 2 : User Verification via Email or SMS.
- Step 3 : Set Your New Password.
- Step 4 : Success.