How do I change my Firefly ticket date?
Passengers who choose to exercise their option to change their flight date or flight time will have to contact Firefly's Call Centre at +6 03 7845 4543 to make changes to their bookings. This must be done not less than 48 hours prior to schedule flight departure.
How do you cancel a seat on Firefly?
For cancellation or refund request, please email to [email protected] or [email protected] for assistance. To date, Firefly has decided to offer options as below to all affected passengers.
When can I check in Firefly?
Guests can check in for outgoing AND return flights separately as early as 7 days (24 hours for code share) to scheduled departure date and up to ONE hour before scheduled departure time.