How do I cancel My Optus account?
Here's a look at how easy it is to cancel your Optus postpaid plan:
- Start the cancellation process by visiting the Optus website here.
- Tap Moving & Disconnecting and select how you want to contact Optus.
- The easiest ways to contact Optus are either through their 24/7 chat or your My Optus self service app.
How do I check My Optus plan?
Click Plan
- Log in to My Account.
- Select the service you want to view your contract details for.
- Select the Plan Details tab.
- View your plan name, CIS and contract end date.
How can I speak to someone at Optus?
Ask us how on 1800 555 937.
How do I pay out My Optus contract?
You will need to pay out the amount remaining on your device in full. This is calculated by multiplying your monthly device payment by the number of months left on your plan. You can also find out the cost of paying out your device in My Optus app by following the instructions here.