Why can't I log into my Xbox 360 account?
You may have a corrupted profile. To resolve this, delete the profile that's stored on your Xbox 360 console, clear the system cache, and then download your profile again. Go to settings, and then select System.
Why won't my Xbox 360 let me sign up for Xbox Live?
This may mean that you're not signed in to your Xbox Live account, you're signed in to the wrong Xbox Live account, or you've tried to create a profile that has the same name as another profile.
How do I fix my Microsoft account on Xbox 360?
Return to the Xbox 360 console and download your profile.
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Solution 2: Reset the password for your Microsoft account.
- Go to the Reset your password page.
- Select the reason for resetting your password.
- Enter your Microsoft account email address.
- Type the characters you see in the picture.
- Click or tap Next.