How do I log into Xencall?
Signing in to XenCALL
- Open Google Chrome and navigate to the URL provided by your Manager.
- On the Login page, enter the login credentials provided by your Manager.
- Click Sign in.
- If this is your first time signing in, follow all instructions in the rest of this document.
What is Xencall used for?
Xencall is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals and maximize sales. Built-in CRM and third-party integrations as well as analytical performance reports help automate and streamline administrative tasks, improving productivity.
Is Xencall a CRM?
Xencall is a browser-based predictive dialer and CRM software with Voice Over Internet Protocol phone system integration. It has inbound and outbound Automated Call Distribution (ACD) and Interactive Voice Response (IVR) capabilities, and is an ideal both in-office and remote work tool.
What is a predictive dialer used for?
A predictive dialer is a type of automated dialer that places phone calls even before the agents become available. It's designed to increase agents' efficiency by calling as many leads as possible. The system quickly moves on to the next lead after an unanswered call.
Does XenCALL record calls?
Record all inbound and outbound calls or selected calls for compliance and quality assurance. Prioritize your agents and dialing lists through queues based on skill level and lead importance. Allow agents to intercept inbound calls from leads they initially contacted to cultivate sales relationships.
What is XenCALL CRM?
Xencall is a browser-based contact center solution with a predictive dialer for CRM and VoIP. It enables users to close more deals and maximize sales. Built-in CRM and third-party integrations as well as analytical performance reports help automate and streamline administrative tasks, improving productivity.