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Mar 12, 22 (Updated: Sep 28, 22)

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1. Afca.org.au
Curious Denmark 3 years ago

Members | Australian Financial Complaints Authority (AFCA)

https://www.afca.org.au/members

Our members include banks, insurers, credit providers, financial advisers, debt collection agencies, superannuation trustees and many more. We have over 35,000 ...

Social Handles

Afca.org.au Official Pages

About AFCA
Make a Complaint
Australian Financial Complaints Authority..

Page Status Information

Checked At HTTP Status Code Connect Time (ms) Result
2025-08-16 06:55:17 403 127 Temporarily Down
2025-08-13 20:10:13 403 63 Temporarily Down
2025-08-05 13:08:28 403 255 Temporarily Down
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2. Afca.edu.au
Informed London, UK 3 years ago

Member Login - AFCA | Australian Fraud and Anti-Corruption ...

https://afca.edu.au/membership-login/

Member Login · Need to ask questions about our courses? · Are you ready to equip yourself for your new career in Cyber Forensics? · Join our mailing list for ...

4
0
3. Membersuite.com
Teacher Colombo, Sri Lanka 3 years ago

AFCA Member Portal - MemberSuite

https://afca.users.membersuite.com/auth/portal-login

WELCOME TO THE AFCA MEMBER PORTAL! ... If you aren't sure what your username is, try entering your e-mail address. Be sure to use only lowercase characters.

4
0
4. Mondaq.com
Teacher Ontario, Canada 3 years ago

Australia: Supreme Court guidance on AFCA procedures

https://www.mondaq.com/australia/financial-services/1141354/supreme-co...

Login to Mondaq.com ... Forgot your password? ... Why Register with Mondaq ... You'll only need to do it once, and readership information is just for ...

3
1
5. Afsa.gov.au
Organizer 3 years ago

Australian Financial Security Authority | Supporting better ...

https://www.afsa.gov.au/

The Australian Financial Security Authority (AFSA) is an executive agency in the Attorney-General's portfolio.

8
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6. Challenger.com.au
Teacher Neu-Isenburg, Germany 3 years ago

Resolving complaints | Challenger

https://www.challenger.com.au/about-us/contact-us/resolving-complaints

Email: [email protected]. Telephone: 1800 931 678 (free call) In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.

5
0
7. Professionalplanner.com.au
Teacher L'viv, Ukraine 3 years ago

AFCA 'performing well': Treasury - Professional Planner

https://www.professionalplanner.com.au/2021/11/afca-performing-well-tr...

Moreover, Treasury said, AFCA was doing its job in the right way by upholding the lens of ... Please login via linkedin to post a comment

1
1
8. Shift.com.au
Refiner Providence, RI, United States 3 years ago

Complaints or queries | Shift

https://www.shift.com.au/complaints-or-queries/

AFCA provides fair and independent financial services complaint resolution that is free to consumers. Australian Financial Complaints Authority can be contacted ...

8
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9. Adelaidebank.com.au
Editor Woodstock, GA, United States 3 years ago

Resolve a complaint - Adelaide Bank

https://www.adelaidebank.com.au/contact-us/resolve-a-complaint/

We are a member of the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is ...

3
1
Reviewer Sofia, Bulgaria 3 years ago

Customer Advocate - Adelaide Bank

https://www.adelaidebank.com.au/contact-us/customer-advocate/

AFCA provides fair and independent financial services complaint resolution that is free to customers. You can contact AFCA: In writing: GPO Box 3, Melbourne VIC ...

5
1
10. Franklintempleton.com.au
Teacher Québec 3 years ago

Complaint Resolution | Franklin Templeton

https://www.franklintempleton.com.au/contact-us/complaint-resolution

If a complaint cannot be resolved via the Franklin Templeton IDR process and falls within the terms of AFCA, then a complainant will be directed to AFCA for ...

7
1
11. Nab.com.au
Editor 3 years ago

Improve your banking experience | Complaints and feedback

https://www.nab.com.au/contact-us/feedback

If your concerns haven't been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):.

8
0
12. Klarna.com
Critic Kenya 3 years ago

Feedback and complaints | Klarna Australia

https://www.klarna.com/au/feedback-and-complaints/

If you are not satisfied with our response, you can then lodge your complaint with the Australian Financial Complaints Authority (AFCA), which is the ...

2
0
13. Clearview.com.au
Guru Minneapolis, MN, United States 3 years ago

Life Insurance - ClearView

https://www.clearview.com.au/life-insurance/existing-clients

WealthFoundations Login · WealthSolutions Login · Managed Investments Login ... you may contact the Australian Financial Complaints Authority (AFCA).

2
1
14. Bankingday.com
Informed Australia 3 years ago

AFCA's 'fairness jurisdiction' questioned - Banking Day

https://www.bankingday.com/afca-fairness-jurisdiction-questioned

Login or request a free trial ... While its overall finding is that AFCA has performed well, the review calls for the imposition of some ...

1
1
15. Cdac.in
Informed 3 years ago

IAF - AFCAT

https://afcat.cdac.in/afcatreg/

Note: It is advised to check your SPAM folder along with your INBOX for one time registration password. COPYRIGHT © 2021 | INDIAN AIR FORCE| DESIGNED AND ...

4
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16. Mlc.com.au
Critic Germany 2 years ago

Contact Us - Complaint resolutions | MLC Australia

https://www.mlc.com.au/business/nav_top/contact-us/complaint-resolutio...

You can contact AFCA at any time. In Writing to. Australian Financial Complaints Authority GPO Box 3. Melbourne, VIC 3001. At their website afca.org.au. Email

1
1
17. Spiritsuper.com.au
Explainer 2 years ago

Complaints handling policy | Spirit Super

https://spiritsuper.com.au/Complaints-policy

Login/Join ... Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution scheme which provides fair and independent financial ...

8
0
18. Bcu.com.au
Outspoken Portsmouth, NH, USA 2 years ago

Feedback | Tell Us What You Think - bcu

https://www.bcu.com.au/tell-us-what-you-think

AFCA provides an independent complaint resolution service which is free for ... Time limits may apply to complain to AFCA and so you should act promptly or ...

3
1
19. Interprac.com.au
Outspoken Paris, France 2 years ago

Dispute Resolution Service | InterPrac

https://interprac.com.au/dispute-resolution-service

Should we be unable to resolve your complaint then you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA).

3
1
20. Equifax.com.au
Refiner South Africa 2 years ago

Complaints | Equifax Personal

https://www.equifax.com.au/personal/help-centre/complaints

How do I contact the Australian Financial Complaints Authority (AFCA)? · A detailed timeline of events · Copies of any correspondence, such as emails, you've had ...

1
0

If you know a webpage link that work for the reported issue. Consider sharing with the community by adding in the above list. After verification of provided information, it would be get listed on this web page.

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Frequently Asked Questions

Is the AFCA a government body?

The Government has undertaken a Review of the Australian Financial Complaints Authority (AFCA). AFCA is the external dispute resolution body established to resolve complaints by consumers and small businesses about financial firms.

What complaints can AFCA deal with?

The complaint needs to be about a financial firm that is an AFCA member.
...
Find out more about the types of complaints we can consider:
  • Credit, loans and finance.
  • Insurance.
  • Banking payments and transactions.
  • Investments and financial advice.
  • Superannuation.

Are AFCA decisions enforceable?

For most complaints, AFCA's decisions are binding on the financial firm, but you do not have to accept it. If you do not accept the decision, you keep your legal rights to take your complaint to court.

Is AFCA a free service?

Our service is free to access. If you need more support, there are other support services such as community legal centres and financial counsellors you can talk to. There's some key information to know before you make a complaint to AFCA.
Is Post Helpful?

Recent Tweets By afca_org_au

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@AFCA_org_au AFCA will be closed on Thursday 26 January for the Australia Day public holiday. You can still lodge a complaint using our online complaint form or by emailing [email protected]. https://t.co/M0Jmwu598A
2023-01-25 03:00:09
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@AFCA_org_au Media release: AFCA has welcomed a ruling by the Federal Court which reaffirms the legal requirement for financial firms to co-operate with AFCA to achieve the effective and efficient resolution of complaints. Read the full media release: https://t.co/YIozUlgYos https://t.co/UaTPt7Ymnx
2023-01-24 06:24:38
Lamp
@AFCA_org_au Before you make a complaint to AFCA, you should go through your financial firm’s internal dispute resolution (IDR) process first. We’ve put together some tips to help you navigate the process: https://t.co/ERrkDZDC1z https://t.co/Ezuw3NoCaE
2023-01-23 11:00:13
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@AFCA_org_au AFCA is Australia's ombudsman for financial complaints. For more information about AFCA and how we can help, visit https://t.co/TtNaGMTEPp To watch this video in another language, find our language playlists on YouTube: https://t.co/htSkNPkhdK https://t.co/6PAzAJTRJu
2023-01-22 11:00:01
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@AFCA_org_au AFCA would like to wish a happy, healthy and prosperous new year to all who celebrate the Lunar New Year. https://t.co/GHnfpWv1YO
2023-01-21 10:00:19
Lamp
@AFCA_org_au Feedback Friday! https://t.co/G1Ta8sqiVw
2023-01-19 11:00:18
Lamp
@AFCA_org_au AFCA has dedicated support available for individuals and small businesses impacted by severe weather, flooding and storms. For information, visit our floods and storms disaster support page: https://t.co/BIJSCsbmnq https://t.co/nQXgG2Oqhs
2023-01-18 11:00:16
Lamp
@AFCA_org_au AFCA has a range of resources available in 20 different languages including videos, advice on how to resolve a complaint, what to do if you are in financial difficulty, and information for small businesses. To find information in your language, visit https://t.co/c4qiylvYMh https://t.co/dHFtpvatuu
2023-01-17 11:00:18
Lamp
@AFCA_org_au AFCA is a free and independent ombudsman service that resolves complaints by consumers and small businesses about financial firms. To find out more about what an ombudsman is and how we can help, visit: https://t.co/lc59qvkriH https://t.co/imRJF8yhZT
2023-01-16 11:00:12
Lamp
@AFCA_org_au Nhiều cá nhân và nhà tiểu thương có lúc lâm vào tình trạng tạm thời không đủ tiền để trả các khoản tiển đã vay hoặc nợ thẻ tín dụng. Chúng tôi gọi đó là khó khăn về tài chánh. https://t.co/f5DUGFcIvN
2023-01-15 11:00:32
Lamp
@AFCA_org_au Feedback Friday! https://t.co/NauQag0H8Q
2023-01-12 11:00:19
Lamp
@AFCA_org_au Did you know AFCA’s service is completely free to use? This means you don’t need to pay a claims management company to submit a complaint on your behalf. If you have any questions about our service, give us a call on 1800 931 678, or visit our website https://t.co/Cx0nEOriYq https://t.co/vYHS1mg5X2
2023-01-11 11:00:17
Lamp
@AFCA_org_au AFCA considers a wide range of financial complaints from consumers and small businesses. To find out more about the complaints we consider, and our rules, visit: https://t.co/gv20sxwYtF https://t.co/bHLRnxvIt4
2023-01-10 11:00:17
Lamp
@AFCA_org_au Have you lodged a complaint with AFCA? Learn more about the process we follow in resolving complaints: https://t.co/dRmboxZSKB https://t.co/h2b6x1Rn7l
2023-01-09 11:00:17
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@AFCA_org_au AFCA’s Rules set out the complaints AFCA can consider, how to resolve those complaints and the remedies we can provide. For more information about AFCA’s Rules, visit https://t.co/9UYKck7hxU https://t.co/9UphEEqTFw
2023-01-08 11:00:31
Lamp
@AFCA_org_au Feedback Friday! https://t.co/0jYWXEHqWv
2023-01-05 11:00:15
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@AFCA_org_au When making decisions, AFCA considers what is fair in all circumstances. We also consider industry codes, practice guides and good industry practice, as well as relevant legal principles. More information about how we make decisions is on our website: https://t.co/fmH33nAt0v https://t.co/nwKYGa4s7Z
2023-01-04 11:00:18
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@AFCA_org_au Conciliation is one method AFCA uses to resolve complaints. We do this via a telephone conference when an AFCA conciliator acts as a mediator between you and your financial firm. For more information about the process we follow, visit https://t.co/dRmboxZSKB https://t.co/8FQGKgkhx6
2023-01-03 11:00:01
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@AFCA_org_au The AFCA offices are open from today. You can make a complaint over the phone on 1800 931 678 or online at https://t.co/qXnXEH81wl https://t.co/LskBWqk7AZ
2023-01-02 10:00:11
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@AFCA_org_au AFCA wishes everyone a Happy New Year in 2023! https://t.co/ULAlPoxR2d
2022-12-31 10:00:13
Lamp
@AFCA_org_au Merry Christmas and happy holidays from the AFCA team! https://t.co/pTmtwhH5Xf
2022-12-24 11:00:18
Lamp
@AFCA_org_au AFCA will be closed from 12pm Friday 23 December 2022 to 9am Tuesday 3 January 2023. To make a complaint during this time, you can use our online complaint form, or email [email protected]. https://t.co/x2WkKpkX8a
2022-12-22 00:00:00
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@AFCA_org_au Did you know registered charities can make a complaint to AFCA? We can also consider complaints from clubs that carry on a business. Find out more: https://t.co/gv20sxwYtF https://t.co/fuXu1SyMVt
2022-12-21 00:00:00
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@AFCA_org_au If you’re a small business with less than 100 employees, you can lodge a complaint with AFCA. To learn more about making a complaint as a small business, and what complaints we can consider, visit: https://t.co/M48Nz6ra7j https://t.co/NmekmdlI6L
2022-12-20 00:00:00
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@AFCA_org_au Watch out for scams this holidays. Beware of requests for payment via unsecure or unusual methods such as cryptocurrency, gift cards or bank transfer. For more tips on how to spot a scam, visit https://t.co/STfeEQ2Rpp https://t.co/CM8sqMJClL
2022-12-19 00:00:00
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@AFCA_org_au How AFCA can help to resolve a dispute with your financial firm following a natural disaster. For more information on floods and storms disaster support, visit: https://t.co/BIJSCsbmnq https://t.co/cdER2QYLD9
2022-12-18 00:00:00
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@AFCA_org_au Hanukkah Sameach to those who are celebrating this week! https://t.co/jaLzzxxI06
2022-12-18 00:00:00
Lamp
@AFCA_org_au Feedback Friday! https://t.co/OSWLlgtY5y
2022-12-15 00:00:00
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@AFCA_org_au At AFCA, we’re committed to providing a service that is accessible to everyone, including those who are vulnerable or disadvantaged. For information about our accessibility support, visit: https://t.co/fjlcaLet9o https://t.co/J3KTq3aMEU
2022-12-14 00:00:00
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@AFCA_org_au Need to find the contact information for a financial firm or superannuation fund within Australia? Head to our online search tool: https://t.co/GxfklKQmKy https://t.co/MLrbMlQSJQ
2022-12-13 00:00:00
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@AFCA_org_au @OutandA We’re sorry to hear about your negative experience with AFCA. We do our best to resolve complaints in a fair and timely way. If you are not happy about how AFCA has handled your complaint, you can lodge a service complaint using our online feedback form: https://t.co/eiDSPlwBGs
2022-12-12 00:00:00
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@AFCA_org_au Protect yourself from scams this holidays. Check for independent reviews and only pay using secure methods such as a credit card. If a seller insists on payment by bank transfer – it could be a scam. Visit https://t.co/STfeEQ2Rpp for more tips. https://t.co/oiCfWWdILs
2022-12-12 00:00:00
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@AFCA_org_au يساعد AFCA الأفراد والمصالح التجارية الصغيرة في الشكاوى المالية. https://t.co/AFpkOaJYMq
2022-12-11 00:00:00
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@AFCA_org_au Feedback Friday! https://t.co/fAThFDkdzz
2022-12-08 00:00:00
Lamp
@AFCA_org_au AFCA’s service is completely free and easy to use. This means you don’t need to pay a claims management company to submit a complaint on your behalf. If you have any questions about our service, give us a call on 1800 931 678, or visit our website https://t.co/Cx0nEOriYq https://t.co/F5PJoEdTuT
2022-12-07 00:00:00
Lamp
@AFCA_org_au AFCA is a free and independent ombudsman service that resolves complaints by consumers and small businesses about financial firms. To find out more about what an ombudsman is and how we can help, visit: https://t.co/lc59qvkriH https://t.co/HDRFVLeOpo
2022-12-06 00:00:00
Lamp
@AFCA_org_au AFCA has dedicated support available for individuals and small businesses impacted by severe weather, flooding and storms. For information, visit our floods and storms disaster support page: https://t.co/BIJSCsbmnq https://t.co/3SMfXibcyh
2022-12-05 00:00:00
Lamp
@AFCA_org_au AFCA帮助个人和小型企业处理金融申诉。 https://t.co/nWPJ4V6uq2
2022-12-04 00:00:00
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@AFCA_org_au Feedback Friday! https://t.co/XyeTM9KiF2
2022-12-01 00:00:00
Lamp
@AFCA_org_au A substantial increase in significant breaches of the General Insurance Code of Practice points to a concerning trend among insurers, according to the Annual Report of the General Insurance Code Governance Committee (GICGC) published today. Read more: https://t.co/DRv7jwPV7g https://t.co/Vhgn6vnGKq
2022-11-30 00:00:00
Lamp
@AFCA_org_au AFCA considers a wide range of financial complaints from consumers and small businesses. To find out more about the complaints we consider, and our rules, visit: https://t.co/gv20sxwYtF https://t.co/zHUGTWQJJo
2022-11-30 00:00:00
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Overview
Contributors
30
Reactions
129
Views
1,174
Updated
2 years ago
Contributors
Informed
London, UK
Level 8
Teacher
Colombo, Sri Lanka
Level 6
Teacher
Ontario, Canada
Level 9
Organizer
Level 7
Teacher
Neu-Isenburg, Germany
Level 7
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