How do you get into a locked Microsoft Surface?
- Start your Microsoft Surface Go book, press and hold the “Shift” key and “Alt” key, then you will see your screen.
- Choose, Troubleshoot >> Reset this PC >> Remove everything.
- Confirm your choice and your Microsoft Surface will restart without a password to enter.
Why is my Surface Pro not logging in?
If your Surface device is being set up under a Microsoft account, what I can suggest is to change your account password online using a different device. Just log-in to account.live.com and change your password under security tab. Then, restart your Surface, enter the new password and see if this works.
Why is Microsoft not letting me sign into my account?
When you can't sign in to your Microsoft account (also called as Windows Live ID), that means the system is not accepting your log in credentials because you may be entering the wrong account name, the wrong password, or both.