How do I get in touch with EE customer service?
Just dial 150 from your EE device or call our agents on 0800 956 6134. We're open 08:00 – 19:00 Monday – Friday, and 09:00 – 17:00 on Saturdays.
How can I check my EE account?
How can I check my balance?
- log in to My EE.
- text BALANCE to 150 for free from your EE phone.
How do I email EE customer services?
Landline and Home Broadband
- From any EE mobile phone 150. The legal stuff: Our standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends.
- From any phone 0844 873 8586.
- From any other line 0800 079 8586.
- Email explore.ee.co.uk/broadband/email-us.
Why can't I access my EE account?
we may have blocked your account for security reasons, if so call us on 150 from your EE phone or 0800 079 8586 from a non-EE phone. if you didn't click the registration email link within 30 days, you'll need to register again. if you haven't logged in for 6 months then you will need to register again.